Company

Fabric RecruitmentSee more

addressAddressLeicestershire, England
type Form of workPermanent, full-time
salary Salary£25,000 - £27,000 per annum
CategoryCustomer Service

Job description

Customer Complaints Specialist

Loughborough

£25,000 - £27,000 DOE

A new opportunity as a Customer Service Complaints Specialist has become available with our client's business. In this role, you will play a crucial role in handling and resolving Customer Complaints efficiently and effectively. You will serve as the primary point of contact for customers who have encountered issues or concerns, ensuring that each complaint is addressed with care and resolved to the customer's satisfaction.

Description of the role:

  • Receive and manage Customer Complaints through various communication channels, including phone, email, and social media.
  • Investigate complaints thoroughly to understand the root cause and determine appropriate solutions.
  • Provide empathetic and professional assistance to customers, actively listening to their concerns and demonstrating genuine concern for their satisfaction.
  • Collaborate with internal teams, such as product development, sales, and operations, to address underlying issues contributing to Customer Complaints.
  • Document complaint resolutions accurately and efficiently in the company's CRM system.
  • Monitor complaint trends and provide feedback to management for continuous improvement of products/services and customer satisfaction.

About you:

  • Previous experience in a customer service role, with a focus on handling complaints and resolving issues.
  • Exceptional communication skills, both verbal and written, with the ability to convey empathy and understanding to upset customers.
  • Strong problem-solving skills and the ability to think critically to find creative solutions to complex issues.
  • Excellent organisational skills and attention to detail, ensuring thorough investigation and documentation of complaints.
  • Ability to work effectively both independently and as part of a team in a fast-paced environment.
  • Proficiency in using CRM software and other relevant tools for complaint management and resolution.

If you are passionate about providing exceptional customer service and are skilled in handling complaints with professionalism and empathy, we encourage you to apply!

Refer code: 2793405. Fabric Recruitment - The previous day - 2024-02-14 20:56

Fabric Recruitment

Leicestershire, England
Jobs feed

Helpdesk Coordinator

Boden Group

St Albans, Hertfordshire

£25,000 - £28,000/annum

Recruitment Consultant

Biggs Healthcare

Houghton Regis, Bedfordshire

£25,000 - £26,000/annum 28 DAYS PAID LEAVE INCLUDES BANK HO

Project Manager – JCT Contracts

Hunter Mason Consulting Ltd

Letchworth Garden City, Hertfordshire

£40,000 - £60,000/annum

Internal Recruiter

Adecco

Ellesmere Port, Cheshire

£25,000 - £28,000/annum

Receptionist / Administrator DBS required

Adecco

Riding Mill, Northumberland

New Client Enquiry Coordinator

Express Solicitors

Wythenshawe, Greater Manchester

£12.30/hour

Electrician

Bennett And Game Recruitment Ltd

Manchester, Greater Manchester

£38,000 - £40,000/annum

Office Manager - part-time - FTC

Office Angels

Manchester, Greater Manchester

£30,000 - £35,000/annum

Sales Administrator

Talent Link Recruitment

Holbeck, West Yorkshire

£20,000 - £30,000/annum

Customer Service Co-Ordinator

Pertemps Leicester

Leicester, Leicestershire

£13.35/hour

Share jobs with friends

Related jobs

Customer Complaints Specialist

Customer Complaints Specialist

Fabric Recruitment Ltd

25000.00 - 27000.00 GBP Annual

Loughborough, Leicestershire

4 months ago - seen

Complaint Handling Specialist

Page Personnel Finance

£24,000 per annum

Leicestershire, England

4 months ago - seen