AddressLocation of Role: Maldon
Advert Closing Date: 11/03/2024
Starting Salary: £24,921.00 (pro-rata for part-time vacancies)
Part/Full Time: Part Time
Contract Type: Permanent
Working Pattern: Other (see advert text)
Weekend/Evening Working: No
An exciting opportunity has arisen for an individual to undertake the role of Customer Contact Administrator on a part time basis, based at Maldon Police Station located within Maldon District Council Offices.
Whilst you will be stationed at Maldon Police Station, there is a contractual requirement for you to provide cover to Chelmsford, Harlow and Saffron Walden as required. You must therefore either have access to a vehicle or be able to travel to all stations within your area by other means.
This challenging role requires the successful candidate to work within the Front Counter and Help Desk area within the Police office located within Maldon District Council offices in Maldon. The role primarily entails dealing with all enquiries from the public both face to face and over the telephone, this could be anything from someone reporting a crime, or reporting a road traffic collision, people answering bail, registering on the sex offender register and those who are vulnerable and in need of help or simply seeking some advice. The role will also involve providing support to the rest of the Command by answering non-emergency 101 calls from members of the public when called upon.
In order to fulfil the role, you will need to be emotionally aware and be able to take ownership for any decisions you make. You will also be responsible for using computerised systems to create, update and retrieve data for which training will be given.
This role requires the highest degree of resilience and adaptability, it would suit a highly motivated individual who has experience of working in a public facing role and is passionate about providing the best possible customer service.
The successful candidate will be able to demonstrate experience of:
Taking ownership of own workload and is confident working under pressure with minimal supervision.
Well-developed verbal and written communication skills, with the ability to communicate with officers and staff of all ranks, external agencies and members of the public.
A good standard of education to GCSE A-C level (or equivalent) including English and Mathematics or demonstration of maturity and experience to this standard are essential.
It would also be beneficial if you could show:
Good keyboard skills, familiarity with using a computer, and experience of using Word, Excel and E-Mail.
Experience working in a public facing role, managing conflict and resolving complaints.
The Customer Contact Administrator is always required to be professional, and customer focussed.
There are two part time positions available, which with lunch breaks equates to 18.5 hour per week on average:
- Role 1 – Week 1 - Mon, Tue, Fri; Week 2 - Mon, Tue (all days are 0900-1700)
- Role 2 – Week 1 – Mon, Tue, Wed; Week 2 – Mon, Tue (all days are 0900-1700)
Essex Police offer agile working which allows some flexibility in terms of work arrangements. Due to the operational nature of this role, it will be office based within an office-based team. Some travel may be required to other police sites to discharge duty. These requirements will be discussed further at interview.
Essex Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £27,351.00.
For the full job description please click here.
Your application is shortlisted on the content provided within the 'reason for application' section, which is limited to 9000 characters. Within your answer please refer to the criteria stated in this job advert and include any experience, skills and abilities you feel you have that will make you suitable for the role. Please ensure you provide as much detail as possible as insufficient information may mean that you do not meet the shortlisting criteria.
All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.
Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.
Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833.
Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.
This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applicants must have lived in the UK continuously for the past three years.
Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.
