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Form of work
Salary£24,294 - £25,119 per year. We are looking to recruit 2 full time call handlers to our busy Environment Telephone Contact Centre who will be dealing mainly with waste management enquiries from members of the public, and arranging delivery of appropriate services.
Post title:Customer Contact Advisor (Telephony)
Post number: CS.0699-V1
Salary: £24,294 - £25,119 per year
Directorate/department: Corporate Services
Apply online now for post CS.0699-V1
Closing date: 11.59pm, 05 April 2024
Further information
These are two 37 hour a week permanent positions and would suit persons with previous Call Centre or Customer Service experience and knowledge of Swansea Council environment services and workflow management systems. The successful applicants will need to be able to work under pressure and provide excellent customer service. The ability to communicate in Welsh is desirable. This role is flexible and will involve both home and office working, though initial and other essential training will be delivered in the office.
Safeguarding
Within Swansea Council there is a "Safeguarding is Everybody's Business" principle, and this applies to all Swansea Council employees, elected members, volunteers and contractors.
Further details can be found at https://www.swansea.gov.uk/corporatesafeguarding
Job applications may be submitted in Welsh. An application submitted in Welsh will not be treated less favourably than an application submitted in English.
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