Customer Contact Agent

Customer Contact Agent

£23,000 per annum rising to £25,000 following probation. Plus, uncapped commission working Monday-Friday.

Do you have at least 18 months experience within a call centre environment.....if so, please read on.

We are currently recruiting for a Customer Contact Agentto join a fast growing company within the utility industry.

As a Customer Contact Agent, the primary purpose of the role is to deliver service excellence for both the company and its customers by working within a Customer Contact Team.

Customer Contact Agent Duties & Responsibilitie:

• Answer incoming calls from their clients' customers to discuss and arrange suitable resolutions based on their personal circumstances and their clients' criteria.
• Make outbound calls to customers to attempt to establish contact.
• Update the relevant CRM systems with the information relating to your calls from general updates and details on the resolution gained.
• Cover team workloads to a sufficient level during staff absence to ensure clients receive a consistent service.
• Manage calls within the company agreed quality framework
• Drive own performance to achieve required Key Performance Indicators

Customer Contact Agent Essential Skills & Experience

Essential:

• Minimum 18 months experience working in a call centre/Customer Contact centre environment.
• Active listening and ability to summarise conversation to customer
• Good work ethic with the ability to work within defined timescales
• Proficient in Microsoft Office

Desirable:

• Previous experience in a debt resolution and collections process.

For immediate consideration, please forward your CV to Naomi today!