Customer Contact Officer X3

Celebrating 30 Years – Customer Contact Officer at PROGRESS HOUSING GROUP

Join Our Legacy of Change and Community

For three decades, Progress Housing Group has been more than a housing provider; we've been a catalyst for positive change. As we celebrate our 30th anniversary, we reflect on the countless lives we've impacted—providing safe homes and supporting independence. We're proud of our journey, standing by our communities through every season of life.

Our dedicated team of 900 colleagues is the heartbeat of our service, delivering high-quality homes and related services that make a real difference to tens of thousands of people. Together, we are committed to making a positive difference every day.

Why Join Progress Housing Group?

• 
  Pride in Our Purpose: Be part of a team where your work is valued, purposeful, and contributes to our legacy of progress.
• Empowering Work Environment: Thrive in a culture that inspires you to be your best.
• Recognised Employer Excellence: With a Glassdoor rating of 4.2, our commitment to our employees is clear.
• Teamwork and Trust: Our staff survey results speak volumes about the supportive and collaborative environment we cultivate.

Your Role as Customer Contact Officer:

In this pivotal year, as a Customer Contact Officer, you will play a vital role in ensuring our tenants feel supported and valued in their living spaces. Your dedication to exceptional customer service will be paramount as you address inquiries, resolve concerns, and provide assistance to enhance their experience with us. Join us in our mission to cultivate thriving communities where every resident feels truly at home.

What You Will Bring:

• Friendly & Professional
• Good Listening skills
• Organisational and problem solving skills
• Keen to learn new skills and processes
• A team player who puts the customer at the heart of everything that you do

What We Offer:

• A competitive salary of £28,645 in recognition of your skill and dedication.
• A permanent contract with full-time hours to provide stability and security.
• A role within an established organization celebrating 30 years of community building.

Be Part of Our Next Chapter:

As we honour our past and look forward to the future, we invite you to bring your talents to Progress Housing Group. Apply now to join us in continuing to make a significant impact in the lives of many.

Application Closing Date: 11:59pm Sunday 28th April 2024

Interview Date: W/C 13th May 2024

Progress Housing Group is an equal opportunity employer. We are committed to diversity and inclusion, welcoming applicants from all backgrounds to join our team.

Please note on the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately.