Customer Correspondence Writing- ASAP

Customer Correspondence Writing- ASAP

We are looking for a of permanent Customer Correspondence writing advisor for our client located in Watford. This is a company that truly engage with their staff offering a superb selection of benefits including a full training schedule. If this sounds like the role for you then read on.

This is an office-based role until you have completed / passed your training with the benefit thereafter of working Hybrid. The contact centre is open from 8am - 8pm Monday to Saturday and 9am - 5pm on Sundays and you will need to be flexible with shifts as they are on a rota basis committing to a 37.5-hour week, paying you £24k.

Your duties include: Responding to customer enquires via Emails/ Letters, logging communication on internal systems, general administration tasks. You will need to write the response at a high standard, maintain attention to details, follow processes, understand the products / service to response accurately.

You will need to have experience in writing emails/ letters, with excellent written English skills, complaint handling, attention to details, very solution focused and Strong IT skills
In return the company offer an outstanding number of benefits including a comprehensive training programme, private medical cover, access to dental scheme, 50% of your annual gym membership and even remote health and wellbeing support. In addition, they have an on-sight canteen which is open to all staff and pool tables available for use in your down time.