Address
Form of work
SalaryOur lovely Client based in Aztec West is currently recruiting for a Customer Engagement Officer for a 12 month maternity cover contract.
Purpose:
To provide a superior customer experience through a compelling range of solutions and services, delivered by a passionate and diverse team of experts
Key Result Areas :
- To ensure inbound calls are answered promptly and professionally
- Take control and guide the customer through the order process to ensure accurate order placement and to ensure requests are met with customer satisfaction
- Manage out of stock situations by offering alternative products
- Offer solutions to customers based on product / application enquiries
- Manage inbound enquiries using appropriate questioning
- Work is carried out in line with company process and procedures
Experience & Qualifications:
- 2 years experience of working in a customer service environment
- Educated to GCSE or equivalent, holding 4 x qualifications including English & Maths at Level 4
- Working knowledge of Microsoft outlook tools, messenger services & social media
- Back Orders contacted and reviewed on a weekly basis showing relevant system update
Competencies:
- Problem solving: Develops intelligent, logical and creative solutions when analysing and solving problems
- Team oriented: Works with all cross functional teams to ensure customer satisfaction is the goal and best practise is achieved
- Open communicator: Consistently communicates with candid honesty and clarity demonstrating both keen listening as well as commitment to ensure that the audience understands the message; is comfortable speaking up about difficult issues
- Product Knowledge : Demonstrate high level of product knowledge driven by application understanding, with continued improvement in product understanding
- Customer Driven Focus : Strive to deliver a win win solution to the customer at all times
- Best Practise Focus : Continually question and offer suggestions to ensure the company process and procedures are working in the best way
- Professional Sales Skills : Ability to sell using probing open questions, and listening skills to ensure effective solution finding process
