Customer Engagement Lead

New role available for a talented and driven Customer Engagement Lead to join a large Customer Service Department. The ideal candidate will have a strong focus on enhancing customer experiences and driving Customer Engagement within the energy and natural resources industry.

Client Details

Our client is a well-established firm within the energy and natural resources sector. With a workforce of over 2,000 employees, they are committed to delivering reliable and efficient service to customers.

Description

• Lead and manage the Customer Engagement strategy in alignment with company goals.
• Ensure effective communication between the company and its customers.
• Identify and implement initiatives to improve customer satisfaction.
• Coordinate with the customer service team to handle customer inquiries and complaints efficiently.
• Develop and manage key performance indicators to measure Customer Engagement success.
• Collaborate with other departments to integrate Customer Engagement strategies.
• Stay updated on industry trends and customer preferences in the energy and natural resources sector.
• Conduct regular reviews and report on Customer Engagement activities.

Profile

A successful Customer Engagement Lead should have:

• Proven experience in a customer-facing role within the energy and natural resources industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyse customer behaviour and make data-driven decisions.
• Proficiency in customer relationship management (CRM) software.

Job Offer

• An attractive salary range of £40,000 to £44,000 per annum.
• A hybrid working model, combining office and remote work.
• Generous holiday package, allowing you to relax and recharge.
• Car allowance, aiding your commute and personal travel.
• A supportive and collaborative company culture, providing growth and development opportunities.

We invite all qualified candidates who want to make a real difference in the Customer Service industry to apply today.