Customer Engagement Specialist

CUSTOMER ENGAGEMENT SPECIALIST

Charterhouse Recruitment are proud to again be partnering with a very well-established business based in Castleford. Our client is a global brand, and they are the leading manufacturer in their field.

This role will act as the first point of contact for potential customers, ensuring a positive and first-class experience.

WHAT YOU WANT TO KNOW:

• Basic salary is £23,350 plus monthly commission (OTE approx £500 per month)
• Monday to Friday working hours of 8am to 4pm.
• Work from home every Friday
• 23 days holiday plus bank holidays
• Attractive company pension
• Employee discount scheme for a wide range of shops and attractions
• Perks such as free eye tests, flu jabs and more
• 24/7 Employee Assistance Programme.

A SNAPSHOT OF THE CUSTOMER ENGAGEMENT SPECIALIST’S DAY:

• First point of contact for inbound enquiries via phone and online.
• Make outbound calls to a targeted list of prospects to qualify them.
• Pass qualified leads over to the internal sales team.
• Assist customers making web chat enquiries.
• Ensure that all data is accurately entered into the internals CRM.
• Work to customer satisfaction targets and conversion rates.

Does this sound like a good fit for you? Please read on for the essential skills our client is hoping you will be able to showcase:

• You will have experience of working in a customer service / sales environment (ideally office based).
• You will be confident in communicating with people confidently over the phone.
• You will have excellent written skills.
• You will be IT literate and be able to learn new systems easily (with training)
• You will be a positive and self-motivated individual who is able to work as part of a team.
• You will be happy to work to targets.

You may have experience in addition to this which we will be happy to discuss. If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role, we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

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