Customer Envoy

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

We are looking for a Customer Envoy. Our Envoys are the face of our business as they travel around their area delivering products whilst maintaining customer relationships. We have 41 branch locations across the UK, as well as across Europe and Asia, which help our customers by ensuring we deliver over 98% of orders next day. And our vending solutions provide customers with access to our products on-site and at a moment’s notice.

Our dedicated team of Customer Envoys and Warehouse People work hard to ensure our operations run smoothly from Monday to Friday, 52 weeks a year – helping us put our customers front and centre in everything we do.

What will you do on a normal day?

• Deliver parcels and handle returns within a specific geographical area
• Load, unload, prepare and operate a delivery vehicle
• Identify and visit new customers whilst increasing existing customer spend
• Support the branch warehouse by undertaking any reasonable duties from time to time, including periodic stocktakes.
• Work closely with the Sales team to identify and progress opportunities

What are we looking for?

We’re looking for someone who has the passion and drive to succeed as an individual while having a proactive attitude with good problem-solving skills. You should enjoy talking to customers and building relationships as well as working as one team and supporting other branch locations within your region as required.

A driving license is required for this role.

What’s in it for you?

• Competitive annual leave allowance with annual purchase scheme
• Group Personal Pension
• Company Funded Healthcare Cash Plan
• Company bonus
• Cycle to work scheme
• Commitment to employee development plans
• 24/7 Wellbeing and Employee Support

Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is an Equal Opportunity Employer