Customer Experience Advisor

Ready for a challenge? We need you to be motivated, helpful and keen to deliver a positive Customer Experience...every time!

We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service. We're looking for people with:

• Great customer service skills
• A 'can do, solution focused' attitude.
• Strong people and communication skills
• An understanding of contact centre technology
• The ability to work closely with colleagues in all departments

In your supporting statement, please address how you meet each of the above criteria providing real examples.

You’ll be call-handling and accurately diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You’ll need to be confident using own initiative and have the ability to update systems and follow processes.

We’d prefer you to have experience of working in a customer contact centre.

You’ll be based at our office in Battle with the option for working in a hybrid way when appropriate and as agreed with your manager.

We're available for customers from 08.00 - 17.00 (Mon -Fri). We need you to be

able to work flexibly within these hours.

Please note that this is a part time position working 19 hours per week,Mon, Tues, Wed and Friday based on current business need

Closing date: Tuesday 19th March 2024, 23:59

Interview Dates: Wednesday 3rd April and Thursday 4th April

We reserve the right to close this position depending on the number of applicants received.

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.