AddressSalary: £17,721.60
Location: Remote but must be London based
Working Patterns: Saturday, Sunday and Monday, 3pm to 11pm
About Us:
We are Gett. We solve the most complex, real-life problems of urban transportation; as a talented, dynamic and multi-faceted community, we are here to challenge the norms of the industry with our technology and move it into the future.
We set the bar high for ourselves and take pride in delivering frictionless products for all our customers.
We are the people you can rely on when you need to move with confidence, whether you are going places for yourself, for your business, as a traveller or driver or as a partner.
We are very local. We integrate with the existing fabric of the places where we operate: we work hand-in-hand with the local taxis and fleets to provide the best possible service customers can get, where it matters the most.
We serve people who move constantly and we’re one of the best for the most demanding customers: business travellers. That’s where we started, building the best platform for the challenging needs of businesses. And then for anyone’s everyday needs: for drivers who make it their living - every day, and beyond.
About the Role:
We’re looking for passionate people looking for their next big challenge. Here at Gett, we are defined by our passion, quality and drive. Our team is integral to the success of how we travel in the UK and around the Globe. You are an integral part of the 24/7, 365 days a year customer service, drivers support and dispatch service.
Reporting into the Call Centre Manager, the Customer Experience Agent acts as a liaison between Gett, its drivers, clients and passengers. Customer Experience is key to the delivery of our service commitments and is vital in your approach towards your duties.
Working pattern details:
- Part time
- Saturday, Sunday and Monday
- 3pm to 11pm
The role is entirely customer facing, part of your responsibility is the key to growing the business and developing a reputation for service excellence, and acting like a role model in both action and attitude. Whilst this is a customer service role, 70% of contact is with drivers who require technical assistance.
- Effectively managing customer contacts across various channels of communication, including telephone, e-mail, chat, and social
- Achieving high levels of accuracy and quality of work, whilst challenging yourself to exceed targets
- Efficiently handling customer complaints with empathy, knowledge and understanding
- Completing customer booking requests in a friendly, professional, and timely manner
- Working positively across teams and departments to help solve customer queries
Requirements
- Experience of working in a contact centre/ call centre environment within the tech space in London
- Ability to prioritise workload, whilst being organised and efficient
- Excellent communication skills, both verbal and written
- Good attention to detail, and able to solve problems
- Experience within the transport or travel industry is useful but not essential
Interview Process:
- Talent Screen - (30 min video call) Our Talent & People Partner Izzy will be asking around your customer support experience, value based questions, as well as your motivation for joining Gett
- Hiring Manager (45 min video call) - Your hiring manager will deep dive into your experience as well as qualify you against competencies for the role which are: Going above and beyond, customer satisfaction, empathy, dealing with negative feedback, learning from mistakes
Here’s what you Gett:
33 days holiday a year (including bank holidays) + an extra day off every month
Taxi Credit (obviously!)
Home Working Environment Allowance
Pension Scheme
Private Medical Cover
Health related cash plan
✨Life Insurance
Employee Assistance Programme
️Discounted Gym membership
Come As You Are!
At Gett, we believe that you do your best work when you bring your whole self to work. And a diverse team is a strong team! Gett is therefore committed to creating an inclusive work environment and all employment is decided on the basis of qualifications, merit, fit and business need without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please let us know if you have any accessibility requirements for your candidate journey with us. If a disability prevents you from applying online, please send your CV to: recruitment.uk@gett.com
