Customer Experience Coordinator

• Customer Experience Coordinator
• Monday - Friday
• £30,000 - £32,000

Customer Experience Coordinator 
Monday - Friday 
Surrey
£30,000 - £32,000
My client is a leading SME Coffee Machine Provider specializing in offering high-quality coffee machines and related services to businesses. They are dedicated to delivering top-notch coffee solutions that enhance workplace productivity and customer satisfaction. As a result of continued growth, we have been instructed to assist in the recruitment of a Customer Experience Coordinator.

As aCustomer Experience Coordinator, you'll be the heartbeat of our customer-centric processes, ensuring seamless interactions and exceptional service across various touchpoints. From managing inbound communications to overseeing order fulfilment and maintaining our online presence, you'll play a pivotal role in delivering outstanding experiences that keep the customers delighted.
 
Key Responsibilities for Customer Experience Coordinator:

• Serve as the frontline responder to telephone enquiries, serving as the primary communications hub for the business.
• Receive and process orders via multiple channels, including inbound/outbound calls, email, and online platforms.
• Provide comprehensive service desk support, handling service calls and routing as necessary.
• Liaise with couriers and third-party providers to oversee customer deliveries.
• Monitor performance metrics and resolve queries promptly, maintaining transparency and accountability throughout the process.
• Take ownership of office management tasks, ensuring smooth operations and alignment with broader business requirements.
• Support sales activities by helping with template updates and assisting in the preparation of account reviews.
• Update and manage company processes, including onboarding packs for customers.

Must have:

• Proficient in Office 365, with strong administrative skills, good numeracy and a passion for customer service.
• Experience of handling online orders and Adobe would be useful
• Comfortable adapting to new applications and programs as needed.
• Customer-focused with a strong sense of ownership and organization.
• Driven, proactive, and committed to seeing tasks through to completion.