Customer Experience Coordinator | Smurfit Kappa

Job Title:Customer Experience Coordinator
Employer:Smurfit Kappa
Location: Hampshire, United Kingdom
Salary:
Employment Type: Permanent
Reference Number: 220848985

Job Details:

Customer Experience Coordinator

Gosport
Part Time / Permanent

Do you want to work for a company who

• cares for its employees & customers in equal measure?
• is serious about sustainability & the environmental impact of its products & processes?
• can provide a long-term future & personal development for those who aspire?

If yes, then read on to find out more about the job on offer at Smurfit Kappa.

Smurfit Kappa Gosport is an innovative sheet plant specialising in Flexo print and complex service offerings based in Hampshire. We are a leader in paper based packaging, supplying market sectors such as Cosmetics, Pharmaceutical and FMCG. We have a proven track record in all areas of their business and are currently developing a new range of products to supply into new and existing markets.

Reporting directly to the Customer Experience Team Leader, the successful candidate will be responsible for delivering excellent service to the team and will play a fundamental role in contributing to the future growth of our Company.

The successful candidate will have a strong work ethic and a commitment to succeed. They should have the ability to use their own initiative, whilst also being a strong team player.

Key Duties and Responsibilities

• Managing 50% of existing and new business.
• Completion of all work for first time orders.
• Keeping customers informed of any changes to their orders, including change to delivery schedule.
• Maintenance of Navision to include new tooling creation and inks.
• Order processing.
• Raising of artwork with supplier.
• Ordering ink swatches with supplier.
• Date changes and order amends specified by Customer.
• Aged stock.
• Relevant Customer, external/internal accounts queries.
• Ensuring all relevant procedures under ISO(Apply online only) are adhered to.
• Processing, monitoring and follow up of customer quality complaints.

Skills and knowledge

• Confident articulate individual able to offer high levels of personal drive and focus.
• Commercial knowledge combined with excellent customer relationship building skills.
• Good attention to detail and able to demonstrate initiative.
• Flexible thinking and self-motivation.
• Possess excellent IT skills with proven skills in using Microsoft Word, PowerPoint, Excel and Outlook
• Ability to work under pressure to achieve tight deadlines.
• Able to work effectively within an established team.
• Good communication and numeracy skills.
• An organised approach to work whilst being flexible to changing work tasks.

What’s on offer

• 25 days annual leave (plus 8 statutory) as standard
• Contributory pension scheme (plus ad hoc access to independent financial advice)
• Training & development
• Free on site parking
• Employee Assistance – 24/7 free & confidential support to both you and your family
• Access to on site mental health and wellbeing support
• Cycle to work scheme

Who are we?

We are a market-leading manufacturer of sustainable paper-based packaging. We care deeply about the health, safety and wellbeing of our employees, the communities in which we operate, and the service provided to our customers.

We have an incredibly loyal and capable workforce who we invest time in developing and encourage to reach their full potential; and you too could become a valued member of our family .

We strive to create a fully inclusive working environment where people from all backgrounds are free to be themselves and succeed. We value different perspectives, skills and experiences and welcome applications from all communities.

We are:

• A Disability Confident Employer and guarantee an interview to candidates who meet our essential criteria.
• Open to considering flexible working, such as part-time hours, hybrid working and other flexible options.
• Happy to offer a wide range of Family Friendly policies including emergency time off for dependants and to provide generous maternity, paternity and adoption leave provisions for our valued colleagues.

To find out more about the hiring organisation please search for ‘Better Planet Packaging Europe’.

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