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Form of workAs the Customer Experience Manager, you'll be the champion for clients, ensuring every interaction is seamless, inspiring, and delivers results. You will play a crucial role in advising and supporting clients to ensuring that their customers have a positive experience throughout their journey, which is essential for building brand loyalty and driving sales.
What to expect:
- Enjoy a competitive salary and benefits package that includes private medical or dental
- 25 days holiday plus Bank Holidays
- 8x death in service
- Wellbeing initiatives
- Working hours are Monday to Friday 9am - 5.30pm
- Remote working role but travel to Mansfield and client sites across the UK is a requirement
- Opportunities for professional development
- Join a team of passionate and collaborative individuals who are redefining marketing excellence
- Work on a diverse range of projects, constantly pushing the boundaries of creativity
- Be empowered to make a real impact on client success stories
Here's how you'll craft a symphony of success:
- Respond with energy and passion to client needs and briefs to include journey mapping, CX safaris, and root cause analysis
- Tracking pain points and creating a compelling story
- Translating insight into action through the journey
- Facilitate innovation workshops or safari workshops for clients
- Be the bridge between the creative teams and clients, translating complex concepts into clear communication and fostering genuine connection
- Develop and nurture long-term client relationships, acting as a trusted advisor and advocate
- Gather client feedback and translate it into actionable insights to continuously refine offerings
- Collaborate with internal teams across departments to ensure a smooth and efficient client journey
You'll be a maestro of client experience if you:
- Have extensive omni channel (physical & digital) experience of CX to include journey mapping and proposition development
- Possess a deep understanding of how brands operate, customer behaviour and how brands interact with customers
- Have the ability to work in a high-pressure environment managing multiple projects
- Thrive in a fast-paced, dynamic environment where creativity meets strategic thinking
- Have exceptional communication skills, both written and verbal, with the ability to build rapport and navigate diverse personalities
- Experience in a marketing agency environment is a plus
