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SalaryJoin the team ranked Airport of the Year at the 2023 Routes World Conference!
Newcastle International Airport has been the North East's largest Airport for over 80 years. Home to 16 airline partners, we connect the region's leisure and business passengers to over 80 destinations.
The 11th busiest Airport in the UK, passenger numbers have grown by 102% in the last 20 years. In 2019 alone, we welcomed 5.25 million people to our Airport.
About the role
We have a brand new role available within our Terminal Operations team. We are currently recruiting for a Customer Experience Lead to ensure that the airport operation and Customer Experience is optimised throughout the entire customer journey.
This role is not limited to but will include;
- Overseeing the collation, assessment and dissemination of data and information relating to the Customer Experience.
- Providing support to the Customer Operations Manager on the Airport Service Quality (ASQ) survey and other feedback systems utilising resources from the wider airport operation.
- Utilising data and analysis, prepare recommendations and improvement plans for implementation across the airport operation.
- Supporting the Customer Operations Manager with the management and oversight of customer feedback, ensuring responses are consistent and addressed in a timely manner.
- Developing the customer service principles to ensure they are reflective of our visions and values.
- Preparing training on customer service communication materials and deliver engagement with all staff across the business.
- Supporting the Customer Operations Manager in building and maintaining relationships with external stakeholders.
Why come onboard?
- Free on-site car parking whilst at work
- Generous annual leave entitlement
- Access to contributory pension scheme
- On-site occupational health support
- On-site physiotherapist
- Employee assistance support
- Subsidised private healthcare
- Employee discounts at airport Park & Fly /retail / catering outlets
- Company and Performance related bonus scheme
- Subsidised membership to our on-site gym
Final call for a Customer Experience Lead!
This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process, that you have no relevant criminal record.
Newcastle Airport Limited promotes the equality of opportunity.
Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.
