Customer Experience Manager

Customer Experience Manager
The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to producing shows and ticketing, through our industry-leading sites ATGtickets.com, LOVEtheatre and Group Line. We are passionate about great shows and our ambition is to help them find the largest possible audiences.
Every night our theatres welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, you know every visit is special. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again.
What makes us different? We believe the show isn’t enough. An amazing visit to the theatre is about the whole experience, from purchasing your ticket to your drinks in the interval to telling your friends about it afterwards!
We are dedicated to delivering the best Customer Experience possible through innovation, making the experience of visiting an ATG theatre better than any other. From our delivered at seat service, delivering drinks and snacks directly to your seat, to the premium service in our cocktail bars which offer only the best quality wine, spirits and confectionery, our focus in on making sure every customer has a fantastic time.
Can you see the potential in our hospitality business, and use your creative ideas to develop it? Could you lead a team to deliver a great Customer Experience? If you're looking for a lead role in a varied and exciting hospitality environment then this could be the perfect opportunity for you.
As the Customer Experience Manager for two venues, you will lead a large, diverse team that deliver world class service to our customers daily. The successful candidate will focus on maintaining our high standards and managing the team to strive for success. You will need to ensure the team are efficient, well trained and continue to drive our retail sales in our Bars, Kiosk, VIP lounges and our at seat service.
The ideal candidate will have experience of leading customer facing teams, with experience in food and beverage, catering or hospitality management and delivery, with the ability to embed high standards while developing new business opportunities. This is an ideal position if you are looking for a new challenge in two busy and dynamic venues. Please note that this role is a full-time position and evening, and weekend working are an integral part of our business and culture.
Interested? Click on the link to view our full Job Description!
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk