Customer Experience Manager - Do It For Me

We are more than the nation’s favourite DIY store, we are a growing multichannel organisation, with a strong culture of authenticity and innovation.
For over a decade Wickes have led the Kitchen and Bathroom industry in operational excellence whilst maintaining our reputation for award-winning customer service & now we are extending into areas such as Home Office and beyond.
Salary = £30,000 basic + £12k OTE (£42k) + Benefits
The Role…
Are you an experienced manager who has a proven track record in managing and coaching sales professionals to create exceptional Customer Experience? This is an exciting time for you to join our business as we embark on our journey to innovatively transform our Customer Experience within our Kitchen and Bathroom Design & Installation Service.
You will be responsible for driving high performance by coaching, developing, challenging, and supporting the Design Consultant team. You will be accountable for driving our showroom performance and profitability to its highest level so you will need to be able to think on your feet, plan strategically and know how to get things done.
About you…
We are looking for someone who is a people person, who can build strong relationships with their team as well as customers and suppliers. You need to have a strong character and be able to challenge, influence, and negotiate as well as balance time and tasks against the demand of the business. It would be great if you came from the Kitchen and Bathroom industry however this is not essential, as training will be given. As a Showroom Manager, it is essential that you have a passion, drive, and energy for delivering a great customer journey and that you are great at leading, supporting, and challenging a team to deliver a high-performing team and showroom.
We are looking for an experienced manager who has a proven track record in coaching sales professionals to create exceptional Customer Experience that drives exceptional commercial results. You will be passionate about customer and brand experience creating an environment for our existing team to thrive. Alongside this you will bring the resilience and tenacity needed to challenge, influence, build a high performing team who are focused on the customer at the heart of everything they do.
What we can offer you…
As well as a competitive basic salary and monthly bonus, you’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
Save-as-you-earn schemeContributory pension schemeColleague discountDiscount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work schemeOur widely recognised well-being strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and well-being benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause, and fertility support.
Apply now!