Customer Experience Manager

Play a pivotal role in shaping and enhancing the overall customer journey while driving forward-thinking initiatives to achieve strategic objectives, while working for a leading Automotive business.
Client Details
The Client
- Automotive business
- Hybrid working structure
Description
Key responsibilities of the Customer Experience Manager
- Collaborate with cross-functional teams to drive customer-centric initiatives
- Analyse customer feedback, surveys, and data to identify areas for improvement and recommend actionable solutions
- Lead, manage, and deliver special marketing projects
- Act as a liaison between the customer and the organisation, conveying customer needs and feedback to relevant teams
Profile
The successful candidate:
- Proven experience in Customer Experience management
- Data driven individual
- Understand the external B2B and B2C audiences and how to adapt communications effectively
- Excellent communication and interpersonal skills
Job Offer
The successful candidate will be offered up to £55,000, plus benefits and hybrid working.