AddressAbout TodayTix Group:
TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.
Through powerful consumer matchmaking technology and our expansive portfolio of brands, including TodayTix, New York Theatre Guide, London Theatre Guide, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, transforming the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.
We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.
About the Role:
The CX team at TTG seeks Customer Experience Representatives to assist in providing six-star support to our members. The ideal candidates are customer-focused, detail-oriented, and experienced in handling customer inquiries in a personable manner.
Reporting directly to the Customer Experience Team Leaders in our London office, you’ll be responsible for resolving issues promptly, whilst never compromising quality. You will work closely with a variety of teams to ensure a seamless experience for our users on a daily basis.
This is a fantastic opportunity for someone who thrives in an energetic environment and is passionate about delivering exceptional Customer Experiences in an evolving market. Our Customer Experience team is dedicated to ensuring customer satisfaction and enhancing the overall user experience. If this resonates with you, we’d love to hear from you!
Please note: this is a fixed term contract for 1 year. Candidates must be based in the greater London area. We encourage collaboration and support flexibility through a hybrid work model (working both in office and at home).
As this is a shift-based role, you will be expected to work up to 11 PM GMT on some days, as well as some weekends and select holidays.
The salary for this role is £25,000 per year.
Salary ranges are determined by competitive market data for our size, stage, and industry, experience and location of the applicant, and our internal salary banding, which is reviewed at least annually.
We aim to be as transparent, equitable, and fair as possible. Qualified candidates and our Talent Acquisition team will discuss salary and benefits in the initial conversation, and final salary will be determined after candidates complete the interview process. We expect that the majority of candidates who are offered roles at TTG fall healthily throughout the range based on the above factors.
To learn about the Perks and Benefits outside of the salary, please check out our "Good to Know" section!
What You'll Do:
- Manage customer enquiries via email, chat and call
- Evaluate customer issues and provide timely resolutions
- Collaborate with internal stakeholders to address customer needs and improve processes
- Develop a deep understanding of our ticketing app and sites, and their functionalities
- Maintain records of interactions with customers
- Contribute to ongoing projects aimed at improving customer support processes
- Support with administrative tasks related to customer support operations
- Strive for positive outcomes for customer enquiries and issues
We're Looking for Someone With:
- Minimum 2 years of experience in a customer support or hospitality role
- Experience in handling customer inquiries and resolving issues effectively
- Strong communication skills, both verbal and written
- Proficiency in using different technologies
- Detail-oriented with excellent problem-solving abilities
- Thrives in a dynamic environment
- Passion for delivering exceptional Customer Experiences
- Experience in the ticketing or events industry would be a plus
Good to Know:
TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits. Here are a few of our favourites:
Competitive salary- Hybrid work environment (minimum 2 days per week in office)
- Generous pension match
- Access to a bespoke Pension scheme
- Complimentary tickets to shows and events
- Employee Assistance Programme
- Access to a corporate rate Vitality PMI plan
- Healthcare cash plan
- Season Ticket loans
- Birthday off
- Three months of fully paid Parental Leave
- Salary Sacrifice Car Scheme & RAC Membership
- Employee Charity Donation Matching
- Work From Home budget
- Annual Professional Development Budget
- Cycle to work scheme
- Employee Referral Bonus
TodayTix Group is committed to creating a diverse and equal workforce. Our aim is to create an inclusive and diverse environment which reflects the world we live in, as well as making a positive impact regarding diversity and accessibility within our industry. We highly encourage applications from all, regardless of race, age, gender, gender identity, nationality, ethnic origin, disability, religious belief, or sexual orientation.
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