Customer Exprience Advisor

Customer Experience Advisor required to join busy Customer Experience Department.

What you will be doing:

• Looking after specified accounts, delivering first class customer service from order input to homeowner aftercare.
• You will be accurately processing all orders within 48 hours of receipt and manage homeowner quality issues in a cost–effective and timely manner and raising priority paperwork for delivery accelerations.
• Proactively communicate with site managers and work with Sales/Contract Managers over queries on orders, to avoid delays to deliveries plus any associated requirements.
• Resolving customer care issues in line with the agreed Service Level Agreements and pro–actively communicating with customers at all stages of the process to ensure customer satisfaction remains top priority.
• You will also be defining whether defects are chargeable or covered under warranty, so it s important you have an eye for detail.

What's required:

• Demonstrated ability to resolve problems
• Customer orientation
• Successful team player
• Ability to create and retain good working relationships
• GCSE grade C or equivalent level of numeracy
• PC Literate
• Excellent attention to detail
• Ability to work under pressure
• Effective influencing skills
• Demonstrated improvement of processes
• Tenacity
• Resilience

N.B. We operate from contemporary offices in Lancing, West Sussex, and employ c. 200 people. Hybrid working available i.e. you can elect to work from home for two days per week if you so wish.