Customer Feedback & Quality Assurance Officer

We have an exciting new opportunity for a Customer Feedback & Quality Assurance Officer to join our team based in Bristol. You will join us on a full time, permanent basis, working 37 hours per week. In return, you will receive a salary of £28,265 per annum.
About our Customer Feedback & Quality Assurance Officer role:
Are you looking for a place to belong and help others find their way home? We’re looking for a Customer Feedback and Quality Assurance Officer to help make a difference every single day.
In this role you provide a customer focused and quality service in support of a robust Customer Feedback service, including timely coordination of complaints.
We value colleagues who consistently demonstrate and champion our values and who create positive relationships with colleagues, customers and stakeholders.
Key Responsibilities as our Customer Feedback & Quality Assurance Officer:
Deliver the complaints management process by ensuring effective logging of complaints, tracking responses and escalations, recording outcomes and collating required information.
Ensure all learning from complaints, customer comments and suggestions are agreed, captured and reported.
Produce a holistic overview of what customers are experiencing using insight from a variety of sources such as systems, Customer Feedback, colleague feedback, social media and Quality Assurance checks.
Monitor external good practice and make suggestions as to how this can be incorporated within Brighter Places.
Support customer involvement and community development.
About our Customer Feedback & Quality Assurance Officer:
Experience of complaints handling/administration.
Knowledge and experience of working in a customer focused environment.
Experience of utilising data systems, processing data and updating records.
Experience of dealing with customers in stressful situations.
Great customer service skills.
Ability to communicate clearly and accurately with a wide range of internal and external customers.
Excellent IT skills and ability to use Microsoft Office packages.
Ability to put customer needs at the centre of service provision.
Can do attitude.
Keen eye for detail.
Resilient when handling conflict.
Determined to go the extra mile.
If you feel you have the skills and experience as our Customer Feedback & Quality Assurance Officer, then please click apply today!
We are committed to equality, diversity and inclusion and positively welcome applications from all sections of the community