Customer First Officer

PERMANENT: Full time (37 hours per week)
SALARY: £24,294 to £25,979
LOCATION: Tiverton

We have a vacancy for a Customer First Officer, based in our offices at Phoenix House, Tiverton. This is a generic post based in Customer First and will include working with the phone team, providing support for the reception, face to face enquiries and to the central admin team as required.

We are seeking enthusiastic candidates who are looking to gain experience in customer service, dealing with people in an efficient and courteous manner, able to work on their own initiative with the minimum of supervision and, above all, flexible in their approach with the ability to work as part of a busy team.

The candidates should have a good standard of education with experience of customer care issues. They should have a professional and polite telephone manner, good organisational and interpersonal skills and be able to communicate at all levels. A methodical approach to work with the ability to undertake a range of administrative duties and competence in the use of IT is a requirement.

The main duties of the post will initially be to respond to enquiries from customers on the phone and all digital channels but will also include covering admin duties, the enquires counter and the meet and greet desk in Phoenix House.

Mid Devon District Council is proud to offer an excellent benefits package to all of our employees including:

• A Local Government Pension Scheme
• Free Car Parking
• CSSC offering discounts in shops, restaurants, cinemas, hotels and insurance benefits
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work
• Excellent training and development opportunities
• Generous annual leave, flexible working arrangements and the opportunity to purchase additional leave
• Staff discounts in our leisure centres
• Employee Assistance Programme and support offering a variety of employee wellbeing services to support a healthy work/life balance and lifestyle.

To find out more

For an informal discussion about the post, contact Pam Evans, Customer First Team Leader on 01884 234268.

For full details please read the Job Description and Person Specification - CF07 - Customer Services Officer

The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.

A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.

Unfortunately we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.

How to apply

Please download and complete our Job Application Form and send to Opportunities@middevon.gov.uk. Alternatively, print and send by post to:

Human Resources
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton, Devon
EX16 6PP

Please remember to quote the following post and vacancy numbers:

MDDC reserves the right to close this vacancy early. We therefore encourage early applications.

We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We're committed to Equality of Opportunity and welcome applications from all sections of the community.

If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion.

Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.