Address
Form of work
SalaryAbout the role
As the UK’s largest digital automotive marketplace, it is important that our customers are safe using our digital platform and products. We’re looking for a Customer Fraud Executive with a passion for providing exceptional customer service to join our team in Manchester on a 12-month fixed term contract.
You may think a love of cars is a must to work at Auto Trader, but it's not. Working as a Customer Fraud Executive you will help protect our customers and stop victims of fraud by answering queries and complaints, removing scam adverts, and educating customers on best practice techniques.
You will provide reassuring and compassionate customer service, via telephone and email, helping customers find solutions to difficult situations. It isn’t just about answering queries, you will apply route cause analysis, interpret data, spot trends, and investigate fraudulent activity to mitigate risk and make our platform safe for our customers.
What we're looking for
- Experience in a phone-based customer service role handling complex customer queries in an empathetic way
- You are customer focused and passionate about offering first class experiences
- You will be comfortable interpreting and analysing data and spotting trends
- Confidence working in a busy, fast paced commercial environment and enjoy multitasking and managing conflicting priorities
- You have great written communication skills and excellent attention to detail
- Confident in using Microsoft office, including Excel
- It would be beneficial if you had previous experience in fraud investigation, or a complaints role, but this isn’t essential.
At Auto Trader, we believe that every candidate brings a unique blend of talents. If you find yourself ticking some, but not all, of the requirement boxes, we'd love to hear from you.
Benefits and more
We're offering a salary of £26,000 - £30,000, and a flexible benefits package to support your health and well-being.
Enjoy 28 days of annual leave, in addition to bank holidays and half-day closures on Christmas and New Year's Eve. Our Aviva pension scheme offers employer contributions ranging from 5% to 7%. We also provide Bupa Healthcare enhanced medical coverage to all employees, which includes support for assisted fertility, gender dysphoria, menopause, and period care plans.
But that's not all. We offer enhanced parental leave, a car salary sacrifice scheme, share-save options, and much more. When you join us, you'll also become an owner of Auto Trader, receiving an additional 10% of your salary in shares each year. This allows you to share in the value you help create, and you'll also have the chance to increase your ownership through our Save As You Earn scheme.
Connected Working
This role requires evening, weekend and bank holiday work on a rota basis. If you work on a weekend, you will then get time off during the week. The team are supportive of one another, and rota’s are shared in advance so you can plan ahead.
Our hybrid model, Connected Working, combines the best of both worlds – office and home working. With Connected Working, you'll have two fixed weekly office days dedicated to team collaboration. In addition to your fixed office days, we expect you to be in more than you’re out. You can choose the specific days that suit your work requirements, home commitments, and team needs. Find out more about Connected Working here.
#LI-TN1
#LI-Hybrid
