Customer Insight Manager - Leeds

Our mission is to enable our business units to grow and reimagine themselves by becoming advocates and champions for their Customers. We do this by using shopper insights to create measurable value through the work we do, always putting the Customer First and at the heart of decisions.

We are looking for a talented Customer Insight Analyst who expects more from their career. It is an opportunity to work with a major transformation program as you collaborate with members of our newly formed Business Units. You will deliver insight, analytics and measurable value, acting as a trusted source of actionable insights. Your customer/shopper insight, analytical and presentation skills will be key to driving optimal decision making across the business units.

"Everything about Asda" 

We are a values-led organisation. As such we, encourage everyone to be open and honest. We work creatively and collaboratively, valuing everyone's input. 

Our collaborative culture, the size of our business and our belief in the empowerment of the individual means opportunities at Asda are abundant. 

We conduct 300m worth of transactions every week. Our website handles over 2 million transactions a month. We have more than 145,000 dedicated Asda colleagues ensuring that our customers are at the heart of everything we do.  

"Everything you'll love "  

• Hybrid and flexible working - everyone is looking for that work/life balance and Asda have it on point. Flexible working meaning you work where it works to meet both your needs and the business needs 
• Discretionary bonus - Rewarding you for your hard work and efforts 
• Car allowance - 5,700 car allowance / electric company car 
• Company Pension Scheme matched to a limit  - Looking forward to the future 
•  Minimum 24 days annual leave per year plus 8 bank holidays - Making sure you take time for your self and switch off 
•  Private medical - single, couple, family or single parent cover available 
•  4 weekly pay - which means you get an extra payday a year 
•  Digital GP and Wellbeing sessions - Asda genuinely cares so we create a culture where our people can perform at their best, the physical health and mental wellbeing of all our people is very important to us 
•  Discount off your shopping at Asda and George - with extra discounts running throughout the year - really makes a difference, saving the colleagues an average of 700 a year 
•  Career development and apprenticeship and graduate schemes - we want our colleagues to excel and grow with our business. (Link to grad scheme on Asda page)  
•  Free city centre parking - you can also use it outside working hours 

Plus much more! 

"That's more like it" 

"Find your role"  

• Be an advanced user of platforms and tools required to do the work ie: Customer Insight Platform
• Analyse data sets and turn them into actionable insights to support key business strategy, processes and bespoke events.
• Assist in developing and implementing data-driven strategies and performance metrics to track and evaluate business performance.
• Continuously monitor data integrity, troubleshoot data issues, and ensure data quality standards are met.
• Support the optimisation of business analytics and processes with customer data
• Collaborate closely with stakeholders and managers to understand business objectives and translate data findings into actionable recommendations.
• Prepare clear and concise reports, charts, and visualizations to effectively communicate findings to stakeholders.
• Support the monitoring and effectiveness of recommendations and insight acted upon. 
• Identify and address data quality issues and work with business teams to ensure data accuracy and consistency
• Actively input and feedback any opportunities to improve team output / toolkit.
• Stay updated on the latest trends and technologies in retail data analysis and Insights.
• Experience and understanding of the use of market data to support insights. 

"Let's find out about you"  

You'll have previous experience in Data Analysis, Customer Insight or similar role. 

• Experience in retail data analysis specifically an advantage
• Strong analytical and problem-solving skills with a deep understanding of commercial and customer metrics 
• Expertise in using data visualization tools including Excel, Powerpoint, Customer Insight Platform tools. 
• Experience in creating and delivering insight and recommendations to multiple stakeholders and varying levels of the organisation
• Strong communication skills with the ability to convey complex data insights in a clear and concise manner.
• Ability to work collaboratively with cross-functional teams.
• Knowledge of the retail industry and trends.

If you have any questions, then please email Daniel.wood0@asda.co.uk

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"Find your everything at Asda" - bringing brighter living within everyone's reach. 

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join Asda.