Customer Insight Officer

Customer Insight Officer  

Bromsgrove, Worcestershire 

£35,690.20 per annum 

Full Time, Permanent (37 hours per week) 

Closing Date: Friday 10th May 2024 @ 9am 

Interview Date: Wednesday 22nd May 2024 – in person 

At bdht, our priority is our customers and their communities. Understanding our data helps us make better business choices for our customers. Analysing patterns, trends, themes, and hotspots ensure we focus on the right areas, and drive-up satisfaction. 

Additionally, The Housing Ombudsman and The Regulator are keen to ensure that decisions we make to shape services is factual rather than anecdotal. 

The role 

We have a new and exciting opportunity for a Customer Insight Officer to join our Customer Insight Team who are responsible for driving customer satisfaction across the organisation.  

A key part of the role is to ensure the customers voice is at the heart of what we do. You will listen to our customers and your colleagues, and using a data driven approach, help to shape and develop services across the organisation to improve the customer experience.   

About you 

We are looking for a committed individual who is passionate about driving excellence using a data driven approach. Who has experience of working with people and data; the skills to analyse feedback and identify themes and trends to shape services and improve service delivery; along with ability to build positive relationships throughout the business, supporting teams to drive satisfaction. 

You will be able to communicate effectively with customers and colleagues, listening and learning at every opportunity. 

You will use visualisation tools to provide insight and present them in a comprehensive and easy to interpret format.   

What we can offer in return:   

• 32 days annual leave plus bank holidays and holiday buy back scheme   

• Pension Scheme - bdht offers a Defined Contribution pension, administered by the Social Housing Pension Scheme   

• Employee Assistance Programme    

• Mental Health First Aiders    

• Healthcare Cash Back Scheme    

• Retail Discounts    

• Free Parking and Free Refreshments    

• Life insurance is also available to members of the pension scheme   

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.