Customer Insights Manager- Part Time

Customer Insights Manager- Part Time Maternity Cover

• 12 Months FTC
• Based at Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND
• Hybrid role requiring 1 day at Pinley House per week

Stellantis &You is part of Stellantis, a leading global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot and Vauxhall. We pride ourselves in looking after our people. We believe in developing you, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us

Mission

· Manage and provide key insights and reporting that present a clear position of our Marketing performance. Support the Marketing team with reporting that ensure KPI are tracked and met. Share insights that enable decision making to improve overall team performance.

· To work closely with Head of Marketing to drive strategy and funnel optimisation, helping to identify opportunities and areas for growth. Evolve marketing attribution model to be more defined by brand, region, dealer, to aid objective achievement. Collaborate with Marketing team to share insights so objectives can be achieved.

· Identify opportunities for change and new ways of operating. Track key competitors to understand actions, pricing, best practice that can be shared.

Stakes

· Ensuring timely delivery of daily, weekly and monthly reporting with a focus on attention to detail and accuracy. Provide a weekly funnel overview.

· Use insights to share observations on performance improvement each month, for Sales and Aftersales.

· A focus on tracking of customers throughout the journey from acquisition to conversion, provide a monthly report on this activity with executive summary.

· Ability to deliver ad-hoc reporting requested on a weekly and monthly basis as required by Stakeholders.

Job Environment

Take responsibility and ensure accurate and timely delivery of reporting and insights that add value to decision making and business ROI. Develop new reporting methodology that ensure the business continually evolves with attribution of marketing costs to performance. Work closely with Marketing team and wider teams.

Deliverables

• Manage reporting and insights for daily, weekly, monthly analysis

• Ensure quality and accuracy for decision making

• Data analytics and reporting - share insights to add value

• Online pricing analysis and campaign support

• Funnel optimisation - weekly, monthly reporting that enables tracking and reporting of KPI

• Competitor analysis

• Market Research as required for specific projects

• Share knowledge with Marketing team

Lets Work Together

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Silver Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Job Types: Part-time, Temporary contract
Contract length: 12 months

Pay: £19,200.00-£25,600.00 per year

Expected hours: 24 per week

Benefits:

• Company pension
• Employee discount
• On-site parking
• Work from home

Work Location: In person