Customer Liaison Coordinator

Customer Service Coordinator / Full time and part time available / Permanent

My client, a leader in luxury products for high spec interiors, are looking for a Customer Service Coordinator to join them on either a full time or part time basis. Within this role you will offer after sales support and assist with orders whilst in process. As a Customer Service Coordinator, you should also ensure any technical issues are resolved and rectified, whilst ensuring the customer is kept up to date throughout the process.
Role and Responsibilities:

• Be the main point of contact for customers in relation to order queries
• Always provide exceptional levels of customer service
• Process purchase orders and ensure invoice is correctly inputted into the system
• Ensure stock levels are maintained and kept up to date
• Communicate with relevant teams, merchants and suppliers
• Advise clients on product information and recommend alternate products where possible
• Build long lasting relationships with customers to ensure returned business

Essential Skills:

• Previous experience in customer service ideally from a phone based role
• Excellent customer service skills in any situation
• Relevant product knowledge would be desirable / the ability to pick up knowledge quickly
• Highly organised and detail orientated with excellent written and verbal communication skills
• The ability to work to tight deadlines
• Previous experience with Salesforce and Sage – Desirable

Package:

• £24,000 basic salary

*There are full time and part time positions available – Part time will need to be in the office 3 days per week. Salary will be prorated*

• Fully office based
• Modern offices
• 21 days holiday plus bank holidays and tenure
• Discounted gym membership and healthcare benefits
• Free onsite parking / easily accessible by public transport

Customer Service Coordinator / Full time and part time available / Permanent