Customer Liaison Officer

About The Role
Delivering what we promise
Morrison Water Services, part of M Group Services is currently looking to recruit a Customer Liaison Officer to work on our Caledonia Water Alliance contract based in Glasgow.
Morrison Water Services are proud to be a key partner on the Caledonia Water Alliance and will successfully and safely work with Scottish Water to jointly deliver SR21, a six-year water and wastewater infrastructure pan Scotland capital investment programme.
As a Customer Liaison Officer, you will be providing the team with specialist advice on all the land and property matters tied to our works. You will know your way around the rules and regulations, but also how they play out in real life. You will be able to provide our delivery teams with relevant information for obtaining land access, serving statutory notice for entry, helping to sort out disputes and resolving any objections. You will be involved in projects that may include everything from upgrading existing assets and pipelines to creating brand-new ones. You will make sure land entry and purchases for projects in your area are delivered at pace. Plus, you'll be part of talented multi-disciplinary teams, working hand in hand to get things done.
Where we are able, we work flexibly. Believing that empowered colleagues are happier and more productive. In this role, there will be opportunity to work in a flexible way, splitting your time based on business need between site, the office and home. Your contract location will remain as your place of work. Flexibility and hybrid working is managed on a case-by-case basis so please don’t be afraid to ask in your interview about the flexibility on offer.
This role will involve travel around Scotland, liaising with the community and land owners
Do you have strong stakeholder skills? You'll be communicating with our internal and external stakeholders, community groups, and external customers.
Do you have an appetite for knowledge and love to take the initiative?
Do you hold a valid driving licence? You will require one for this role.
As a valued employee of the M Group Services Water Division, you’ll be entitled to:
- Company Car Or Allowance and Fuel Card with a range of Hybrid and Electric Cars
- Matched Pension Scheme
- Private Health Care
- Access to our Employee Assistance Programme
- Opportunities to progress in a successful company
- Life Assurance
- The option to take out Personal Accident Insurance
- The option to partake in Payroll giving
- Salary Finance - an online portal offering financial support via articles, videos and blogs. You can apply for loans and savings schemes via payroll
- 25 days' annual leave plus 8 days' bank holidays
- Cycle to work Scheme
Who doesn’t like a discount? You will have access to your ‘My Rewards’ portal. This provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bills & top retail brand discounts.
Here’s a few so you can see the type of saving’s you can make:
- Up to 7% discounts on major supermarkets
- Up to 52% on Cinema tickets
- Up to 33% on holidays and travel
- Up to 10% on restaurants and takeaways
- Up to 25% off gym membership
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#INDMWS
About The Company
M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.
At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.