Customer Liaison Officer

About The Role
Are you a customer focused, dynamic individual? Are you looking for a new challenge within a organisation that makes a difference to people's lives? If so, we want to hear from you.
We have a new and exciting opportunity for you to join our Asset Management Delivery Team as a Customer Liaison Officer. Making sure our customers feel safe and are safe at home is our top priority.
You will play a key role in keeping our customers informed about the planned works affecting their home and ensuring support and guidance is given when required. Therefore, you must be a confident communicator who is passionate about delivering a great customer experience.
On a day to day basis, you will be capturing and sharing data and information to support the smooth completion of a wide variety of property and maintenance programmes, particularly around energy efficiency, the delivery of PAS2035 and the Net Carbon Zero fabric first approach.
This role is being offered on a full time, permanent basis. It is hybrid working with field based requirements covering the Bristol, Bath, North East Somerset and South Gloucestershire area. You will be working from our office in Weston-Super-Mare and working from home.
We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.
About The Candidate
To be considered for the role of Customer Liaison Officer – Asset Management Delivery, you will be / have:
- Good communication skills to liaise with a wide range of internal and external stakeholders, ensuring consistency of approach across LiveWest customers.
- Demonstrate a positive and proactive attitude, working flexibly to deliver outcomes, taking responsibility for personal development and growth within the team.
- Ability to plan own workload; manage competing priorities whilst maintaining a high quality of work.
- Experience of coordinating and delivering of key tasks.
- A good understanding of all relevant service administration and a working knowledge of procedures and building safety equipment.
- Good understanding of workplace Health and Safety practices and PAS2035 Retrofit requirements.
- Knowledge of reporting practices and procedures. (D)
- Full UK driving licence.
About The Company
Our Reward and Benefits:
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.

Proud member of the Disability Confident employer scheme