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SalaryWould you like to put your considerable people skills and advanced housing knowledge to the very best use? Here at Paradigm, we focus on the needs of our customers, deploying the best service utilising the skills, experience and understanding from our people.
Our Housing Officers have become Customer and Neighbourhood Officers and we would love to have you as part of our dedicated and highly motivated team.
Your remit will include ensuring high levels of service performance and customer satisfaction, identifying when specialist support and services are required to help customers sustain their tenancies. You will be empowered to use data insight to deliver a proactive, holistic, and customer-centric neighbourhood management service, and deliver patch and service improvements.
You’ll report into a Neighbourhood Manager and will work with other Paradigm teams and external partners contributing to the overall area patch-plan to drive improvements for all customers in your neighbourhood. You will manage a mixed-tenure area and you will be empowered to deal with day-to-day and more complex cases, ensuring a high level of compliance across services ensuring the right interventions are taken to support vulnerable customers.
This is a highly visible role delivering services in accordance with our Customer Care Standards and will make a significant impact to the customers we serve where you will be a leading advocate and voice for our customers. Our Neighbourhood teams are expert and committed housing management specialists, they are the face of our service and critical relationship builders, solutions providers, and customer service champions.
Role requirements:
- Housing management knowledge and an understanding of the issues in social housing and legislation.
- Outstanding customer focus with a clear understanding of the issues in neighbourhood management and improvement initiatives.
- Able to manage a demanding and varied workload and have experience in case management.
- Demonstrable ability to work collaboratively and flexibly at pace in a fast-moving and changing environment.
- Experience of working with and influencing a range of stakeholders to deliver successful outcomes for the neighbourhood and customers.
- Advanced communication skills (both written and verbal) with a proven ability to influence.
- Open to continuous personal and professional development.
For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email and we will respond as soon as possible.
We welcome applications from all sections of the communities we work in shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification.
Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.
We are Paradigm Housing Group.
We manage more than 15,000 homes across the South East.
We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.
As a charity, the money we make goes into building new homes and providing an excellent service for residents.
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