Customer Onboarding Executive

Location: Blackpool (office is located 2 minutes’ walk from Layton train station)
Contract Type: Permanent
Hours: Full Time, 37.5 per week. Monday - Friday, 9am - 5:30pm
Salary: £23,000 - £25,000 per annum (depending on relevant experience)
Benefits: Annual Business Growth Bonus linked to the year-on-year growth of ECS. Annual Holiday Allowance of 22 days plus UK bank holidays. Free car parking.
About the Role:
Are you a dynamic, outgoing individual with exceptional communication skills and a keen eye for detail? Do you thrive in a fast-paced environment and enjoy interacting with customers?
We are seeking a highly motivated and talented Customer On-boarding Executive to join our team.
As a Customer On-boarding Executive, you will play a crucial role in ensuring our customers have a smooth and positive on-boarding experience. If successful, you will be responsible for onboarding all new customers into our business, from logging applicants into our internal database, capturing personal information securely and accurately, to conducting outbound calls to source any require documentation or support our customers with any questions they might have about our products and services.
Key Responsibilities:
• Processing the on-boarding of new customer, taking ownership for sourcing, and processing all identification documents required.
• Highest standards of data entry accuracy and maintenance of customer records.
• Monitoring and managing multiple inboxes to ensure all communications are owned through to completion within a timely manner.
• Ensure that accurate records are maintained for all contracts and employees including the creation / chasing of emails / letters and scanning of contracts or other relevant documents onto the in-house database.
• Providing telephone support for all incoming calls and ensuring these calls are dealt with to the highest level of integrity and support to our customers.
• Inbound and outbound service support to employees (written and verbal)
• Working across teams, and multi skilling where necessary to assist with business needs.
• Managing complaints where necessary, driving positive outcomes, and sharing best practice to mitigate future re-occurrence.
• Using your initiative to pro-actively manage our customer requirements.
Role Requirements & Skills:
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely.
• Strong interpersonal skills and a natural ability to build rapport with customers.
• A fast learner who can quickly grasp and understand technical concepts and product details.
• Meticulous attention to detail, ensuring accuracy in data entry and documentation.
• Proven ability to multitask and manage time effectively in a fast-paced environment.
• A positive, fun, and outgoing personality that shines through in customer interactions.
This is a rare chance to join a Blackpool-based business, offering a competitive compensation package, a supportive work environment and the opportunity to develop a career within an expanding industry. If you believe you’re the person we’re looking for, please submit your CV for consideration.
You may have experience in roles such as: Customer Service Representative, Onboarding Specialist, Client Services Coordinator, Customer Relations Executive, Account Onboarding Officer, New Customer Integration Officer, Client Success Manager, Client Support Associate, Account Executive, Customer Engagement Specialist, etc
REF-211380