Address
SalarySalary: £27,000 - £32,000
Central Leeds - Hybrid working
8am - 5pm Monday - Friday working hours (no weekends or bank holidays!)
Fantastic development opportunities
Rapidly growing tech company
An opportunity to make a real difference in the world of education!
About us
At Arbor, we’re on a mission to transform the way schools work for the better.
You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way.
We passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job.
We’re building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.
Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.
About the role
Our Customer Onboarding team is focused on onboarding and managing relationships in schools. You will play a pivotal role in ensuring that our customers have a seamless and engaging experience from the implementation phase. You will be responsible for guiding users through the onboarding process, providing product training, and offering ongoing support in project management fashion!
In your first 6 months you will…
In 1 month, you’ll be onboarding, getting to know your team and developing an understanding of Arbor’s MIS, our services and how we work with our customers, working closely with Training, Support, Partnership, and Product teams
Within 3 months, you’ll be leading on your projects, meeting with key external stakeholders, responsible for their onboarding and supporting their move to Arbor. You will also be working with the team to identify areas within our processes as a team and organisation that will improve the way we work with Schools.
Within 6 months, you’ll be seeing the outcomes of good Customer Onboarding as a service. You will be developing and improving your overall approach to managing a project, including your ability to manage change with customers & appropriate risk management.
Core responsibilities
Experience of working in an Enterprise SAAS environment implementing software desirables
Managing projects to onboard schools and sixth form colleges to the Arbor MIS, including managing the data migration process.
Responsible for scoping and planning of projects to ensure key milestones and objectives are achievable and aligned to the client’s day one objectives.
Prepare, plan and lead internal and external calls and meetings to ensure customer priorities are being met and disseminate information to relevant teams.
Coordinating support and training with the schools to ensure they achieve their objectives.
Confident in preparing clients facing documentation and presenting in Executive Status Meetings during Implementation to ensure Onboarding milestones are being met and the project is on track, including client status and risks.
Escalation point for risk and dependencies of the school.
Planning mitigation against risk and providing solutions.
Responsible for overall onboarding success and customer outcomes.
About you
Proven professional work experience, in either a Customer Onboarding, Project Coordinator, Project Management or software background.
Able to work in an agile way to project manage complex, overlapping projects to tight timeframes within budget.
Experience in guiding organisations through systems change management
A proven track record in building relationships with Key Stakeholders to understand their needs and communicate clearly with them throughout the project lifecycle
Capable of working effectively within an entrepreneurial, fast-paced, and results-oriented culture, by demonstrating strong operating instincts, organisational skills and discipline.
Ability to use a CRM and interpret data in order to understand school needs.
Proficient in Microsoft and Mac OS Platforms, able to use Excel/ Google Sheets to a high level of expertise.
Willingness to travel frequently to client sites at least 10% of your time
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:
A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme)
All of our roles champion flexible working and we are happy to discuss what this means to you!
Social committees that plan team, office and company wide events to bring people together and celebrate success
Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
Volunteer with a charity of your choice for a day each year
Dog friendly offices!
We offer 30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas.
We welcome dogs in our office!
Interview process
Phone screen with Kiefer (Talent Acquisition Manager)
1st stage interview with Eva Woodward (Customer Onboarding Team Lead)
2nd stage interview with Eva Woodward and a member from the Customer Onboarding team (includes task)
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.
Arbor Education is an equal opportunities organisation
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com
Please note: We are unable to provide visa sponsorship at this time.
