Customer Operations Manager

CUSTOMER OPERATIONS MANAGER
CARDIFF
£50,000 + £5,000 bonus + Car Allowance
Are you a strong manager, that exudes confidence, and has a passion for delivering an exceptional level of customer service?
Then this could be the role for you!
A worldwide distributor of products, services and supplies for the healthcare sector is looking for a Customer Operations Manager to join their team. You will be responsible for managing the customer service team, through a team leader structure, ensuring an excellent level of service is provided, and play a key role in the growth and development of the business.
BENEFITS
Not only does the role have a competitive salary, 25 days of holiday a year with the option to buy more, but the company also offers life insurance, a cycle to work scheme, subsidised gym membership, employee discounts, health and wellbeing support and much more.
RESPONSIBILITIES
As a Customer Operations Manager your key duties will include:
• Managing, training, and coaching the customer service team to ensure a high-quality service
• Monitoring the performance, metrics, benchmarks, product liability issues, and implementing improvements
• Measuring performance by analysing data reports and trends, ensuring all KPIs are met
• Adhering to policies, procedures and health and safety legislation
• Tracking and managing the engagement metrics and strategy
• Monitoring complaint oversight and resolutions
• Identifying and implementing service and business improvements
REQUIREMENTS
To be considered for the role of Customer Operations Manager you must have:
• Demonstratable management experience in a customer focused environment, i.e., Call Centres, Health and Social Care, Retail, the Service Sector etc.
• Experienced managing Managers
• Strong people management, focused on coaching and developing teams
• Excellent communication skills, both written and verbal
• Strong leadership, motivation, and support skills
• Great organisation, time management and project planning skills
NEXT STEPS
So, if you possess a passion for design, and are interested in becoming a Customer Operations Manager, then apply with your CV today. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Why miss out? Apply now!