Customer Order Administrator

Our client based in Quedgeley, Gloucester is a very well established, successful business, this is an exciting permanent opportunity to be part of a growing business that still retains its family values. They are seeking a permanent Administrator with a focus on Order Processing to join the team. This role is ideal for individuals who possess excellent communication skills and attention to detail. Potential hybrid options available.
This role is directly responsible for:
Order Processing:
- Receive and process orders accurately and efficiently using internal systems.
- Verify order details, pricing, and product availability to ensure order accuracy.
- Liaise with the order processing team, production and logistics to ensure timely and accurate order fulfilment.
Customer Support:
- Assist customers with order status updates, tracking information and delivery schedules.
- Handle returns, ensuring a smooth and positive resolution.
- Assist customers in selecting products and placing orders.
- Review and assess orders with to follow items, ensuring accurate and timely rescheduling based on customer requirements and product availability.
- Promptly responding to customer inquiries, addressing concerns, and providing product information.
- Log customer complaints and conduct initial investigations, including gathering relevant information and data to understand the root cause of the issue.
Communication:
- Communicate order status updates and delivery information to customers.
- Identify to follow items and communicate transparently with customers regarding delays, providing revised delivery timeframes.
- Coordinate with internal teams, such as procurement and production, to expedite to follow items and minimise delays.
Problem Resolution:
- Identify and resolve issues related to orders or product quality in a professional and efficient manner.
- Escalate issues to the appropriate teams for further investigation and resolution.
Candidate Attributes:
- Previous experience in a customer service role.
- Excellent verbal and written communication skills.
- Strong attention to detail and organisational skills.
- Ability to independently and as part of a team.
Salary - £23k + team performance related bonus ranging from £40-£140 per month + gifted Christmas shut-down, Contributory pension scheme, Life Assurance, Health Cash Plan, Access to an employee savings site where you can save money on shopping, cinema trips, holidays and much more. Free parking on site.
Hours – Full time – Monday - Friday – 8.30am – 5pm