Customer Orderbook Manager

Our client, incorporating assemblies, are a supplier of sheet-metal, flat or formed components and assemblies. They pride themselves on always pleasing their clients with on time delivery, high quality and a world class client relationship service. Formed in 1990, they have over 30 years’ experience delivering high quality sheet-metal and assembled components to be a wide range of mostly UK based clients. They offer a full range of tactical and strategic solutions; including fast track and AOG requirements. Historically focused on the aerospace industry, their disciplined manufacturing techniques and rigorous information management processes enable them to support other highly regulated industries. They are a AS9100 Rev D approved supplier of components requiring special processes, they are also SC21 accredited and hold a vast range of quality approvals. They currently employ 46 people that includes Directors, Managers, skilled operators, a team of skilled inspectors and back office support staff. They are currently recruiting for a Permanent Customer Orderbook Manager: Are you looking for a new and exciting challenge and an opportunity to work in a fast paced predominantly aerospace supplier with a growing orderbook and portfolio of clients? We are looking to appoint a Customer Orderbook Manager to join our high performing, client focused team at our aerospace sheet metal and assembly manufacturing facility business located in Dukinfield (Cheshire). About the opportunity The Orderbook Manager role is an exciting, fast faced and challenging role where professionalism and communication skills are essential in a predominantly client facing role. Your main responsibilities will include: * Establish, develop and maintain strong working relationships with a portfolio of aerospace and defense clients * Provide your portfolio of clients with purchase order status reports (weekly reports, ad-hoc reports) having extracted the relevant information from our MRP system * Clearly understand the client’s expectations, issues, re-scheduling needs and priorities – communicating these to Hyde Details Management and operational colleagues * Track the progress of client’s priority purchase orders and attend internal progress meetings escalating delivery risks as required * Understand our manufacturing processes, lead-times, services and supply chains to assist you with reporting, dialogue and collaboration with clients. You will build on your industry/manufacturing knowledge and experience, keeping up to date with best practice and participate in internal and external training. Key Skills * Good understanding of the manufacturing (ideally Aerospace or sheet-metal) MRP systems, ability to understand, extract and identify schedule adherence issues * Knowledge of sheet metal and assembly processes advantageous * Experience of orderbook reporting to high profile client * High level of resilience, confidence and professionalism * Outstanding communications skills are imperative * Must have good team working ethic, be highly pro-active and motivated. * A proactive approach to pleasing clients, managing delivery risks * IT literate, in particular SAP, Excel, Word and PowerPoint * Commercially and strategically aware * The ability to work flexible hours should the business need arise * Mon-Friday, contracted hours 41.50 per week, generally an early finish on a Friday and flexible working is available. * With the ability to accrue an extra days holiday each month. 25 days holiday + bank holiday