Customer Partner Assistant

Customer Partner Assistant

Milton Keynes

Part Time

Permanent

£20,040.23

Do you enjoy building relationships and helping others? We have a fantastic opportunity for you as a Customer Partner Assistant! You'll work with Customer Partners to support and empower our customers, helping them maintain their tenancies and make positive changes in their lives. Join us and make a difference!

This is a permanent, part-time position, working 28.75 hours over 5 days a week.

What you’ll be doing

• Take charge of inquiries, signposting, and referrals to other teams or services.

• Assess referrals, assigning them to the appropriate Customer Partner.

• Offer basic support to customers, providing advice or onward referrals.

• Maintain accurate customer and property data, updating systems.

• Monitor work queues to ensure timely customer support.

• Act swiftly in customer crises, reporting Safeguarding concerns.

• Liaise with relevant teams for seamless customer service.

• Assist with budget requests, purchase orders, and arrange services.

• Track budget expenditure and maintain precise records.

• Process invoices and prevent enforcement actions.

• Organise meetings, record minutes, and update records as needed.

Please read the full job description attached before applying.

What we’re looking for

• Customer-facing experience and passion for delivering excellent customer service.

• Clear verbal and written communication skills.

• Strong IT proficiency (MS packages - Word, Outlook etc).

• Effective collaboration with teams and external partners.

• Quick and accurate data processing.

• Attention to detail and accurate record-keeping.

• Adherence to procedures and documentation clarity.

• Effective workload organisation and prioritisation in a fast-paced environment.

Perks of working at Grand Union

• Annual leave of 25 days, rising to 30 days after 5 years of service
• Generous pension scheme - employer contribution up to 10%.
• Extra day's leave for no sickness absence in the financial year.
• Christmas week off (no need to use your annual leave allowance!)
• Opportunity to buy/sell annual leave.
• Enhanced maternity, paternity, and adoption leave.
• Paid emergency and compassionate leave.
• Life assurance (2x salary).
• Generous sick pay.
• Free annual flu jabs.
• Paid qualification.
• Plus more - check out the full list of benefits in the attached document!

Important Information

We do not provide visa sponsorship; you must be eligible to work and reside in the UK and provide Right to Work evidence.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Closing: 31 May 2024

Phone screening: 6 June 2024

Interviews: 12 June 2024

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