Customer Processing Administrator - REMOTE

Customer Processing Administrator

Salary: GBP22,000

Contract: Permanent

Location: Home based with some travel to other locations when required.

Hours: 36 hours per week (full-time) potential for flexible working requests.

Role purpose:

• Process course applications for qualifications and accredited awards.
• Update centre and course records.
• Administer centre training and update customer records accordingly.
• Support data collation for accredited awards course completion.
• Main duties and responsibilities
• Process course applications for qualifications and accredited awards ensuring that all required information is provided by the customer.
• Administer centre and course information to ensure database records are updated and accurate.
• Administer centre training completion and update customer records accordingly.
• Support the Accreditation Manager with the collation of course completion data from centres that deliver accredited awards.
• Ensure centres have the relevant access to programme resources.
• To carry out any other duties as requested to support the work of the Leadership Skills Foundation commensurate with the grade and level of responsibility of the post, for which the post holder has the necessary experience and/or training.

Skills, experience and knowledge Required/essential:

• Experience of administration and/or order processing.
• Ability to use IT, particularly Microsoft applications.
• Excellent customer service skills.
• Ability to communicate clearly and succinctly.
• Time management and planning skills.

With this role, you will have the opportunity to support centres deliver leadership programmes that help young people get the recognition they deserve for building the confidence to believe, the qualities to lead, and the skills to succeed. You will do this by supporting the processing of applications to run our programmes. This role is essential to making sure we have all the information we need to support centres and learners to access certificates. We are looking for someone with previous experience in administration and/or order processing with strong IT skills is essential. The role will require a self-starter mindset with an attention for detail, and strong interpersonal, communication and presentation skills.

Contractual benefits:

• Standard 36 hour working week.
• 25 days annual leave rising to 30 days per year after completion of five years service.
• Automatic enrolment into NEST Pension scheme after three months, with the option to join group personal pension plan with matched contributions up to five percent following successful completion of probationary period.
• Agile/flexible working.
• Home working.

Non-contractual benefits:

• Discretionary extended Christmas break.
• Vitality Health Care Plan following successful completion of probationary period with the option to add family/significant others at reduced rate.
• Meaningful and regular one-to-one system as part of a structured personal development process.
• Cycle to work scheme.
• Sight test and eyewear financial support.

If interested, APPLY NOW! Alternatively, please send a copy of your CV to (url removed) quoting Customer Processing Administrator