Customer Quality Engineer

Rewards and Benefits on Offer;

• Competitive salary
• Stable growing organisation.
• Permanent employment.
• Immediate start.
• Benefits & Pension.

MTrec’s New Opportunity;

MTrec Technical are proudly representing our prestigious Manufacturing client, based in County Durham, with their plans for growth and expansion, by recruiting a permanent Raw Materials Technologist to join their team. You will be joining a fast-paced, dynamic company, with an excellent team-based culture and huge opportunities to progress your career. Our client is a major international player in their specialist industry sector and supplies its quality products across the UK. You will be joining a very secure and expanding business, where you will enjoy a varied working environment, a great team culture and a great new career move.

If you are a Quality Engineer, please apply now for an immediate response.

The Job You’ll Do;

• Quality interface to customer, overseeing a high volume of engineering changes.
• Key point of contact for customer returns, complaints and non-conformances and driver of internal processes to closure.
• Leading role for internal and Customer Quality issues - driving investigation, root cause analysis verifying and validation of corrective actions.
• Involvement in the NPI process verifying specific customer requirements. Conducting FAI’s.
• Technical support to production on all product quality issues, advising on and carrying out technical component inspection.
• Support Internal Auditing Scheme to ensure internal procedures are being followed, and audits are conducted in and closed out in a timely manner.
• Ensuring the QMS is adhered to, identifying continuous improvement opportunities where possible.
• Analysing interested parties KPI’s and other available data/metrics to identify improvement areas.
• Review internally produced data monthly to establish trends and implement permanent CA’s.
• Periodic evaluation of Customer Quality performance: focusing on Customer complaints, PPM levels, quality of 8D reports.
• Presenting quality metrics at regular (BRM’s) business review meetings.
• Respond to supplier quality issues on bonded material.
• Maintaining compliance to accreditations and approvals.
• Any other reasonable duties as required.

About You;

• HND Electronics qualification (desirable) .
• Strong interpersonal skills, personable, team player, focused.
• Application of quality management systems.
• Experience of Internal Auditing ISO9001.
• Working knowledge of IPC-610.
• Worked within a volume manufacturing environment.
• Computer literate: Microsoft programs.
• High-level of data analytic work.
• Solving tools: Root Cause Analysis, 8D, 5 Why, Fishbone Diagram, Pareto Analysis
• Commercial awareness.
• Highly developed communication skills at all levels.