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Customer Quality Technician Apprenticeship - Nottinghamshire
Let's Cut Straight To It
Taking care of ‘one of life’s essentials’ – it’s our purpose and we want you to be part of it. Supplying wholesome drinking water, treating wastewater and recycling this back to the environment responsibly is no mean feat. We serve around 8 million people across the Midlands and Wales and unlike other businesses, our delivery is non-negotiable. It’s a matter of life.
Many of our employees are also our customers, so we truly take pride in what we do! Employing people from across our communities and beyond, Severn Trent is an exciting and inclusive place to work – a place where you can be curious, can be ‘Wonderfully You’ and where you can truly make an impact to our environment, now and for future generations.
Let's Tell You More
Apprenticeship Programmes are a great way to earn and learn! Our Apprentice Customer Services Quality Technician Programme offers the perfect blend of personal and professional development, exposing you to the core of our business. Entering an apprenticeship scheme with us involves working towards the role of a fully-fledged professional, earning a salary, whilst also being able to maintain a sense of academic achievement. At Severn Trent we provide the perfect mix between hands-on experience and a formal qualification, enabling our apprentices to make a real lasting difference to our customers and communities, not just for now, but far into the future.
You’ll be supported every step of the way, by your line manager and mentor. In this exciting role, you and your team will be customer facing and responsible for collecting samples from customer’s properties for analysis at our laboratories. You will learn about quality control including equipment calibration and proficiency testing and will also be responsible for maintenance checks.
Your focus in this role will be to provide a high-quality service to customers. Your actions will influence the customer experience and their satisfaction with Severn Trent. Whilst making sure you provide services in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. You will also be sampling at service reservoirs, and water treatment works each day.
How Will The Programme Work
Standard
- Customer Service Practitioner
Apprenticeship Duration
- 12 months Excluding EPA
Apprenticeship Level
- Level 2
Location
- Church Wilne, Long Eaton, Nottinghamshire NG10 3AZ
Salary
- £17,194
Provider
- INTEC / F2F
Entry Criteria
This apprenticeship standard is Level 2 (equivalent to GCSE A-C or Grades 4-9). If you don't already have GCSEs in English and maths, you will need to take functional skills as part of the apprenticeship, which is an alternative to GCSEs and achieve a Level 1 while continuing to work to a Level 2. This will need to be achieved prior to completion of your apprenticeship.
Age requirement: Due to the nature of this role individuals must be 18+ when starting this apprenticeship
Travel/License Requirements
You must have a full driving licence with access to your own vehicle and at least 18 months driving experience at the time of starting the apprenticeship.
Role Expectations Post Apprenticeship
- By the end of this programme, you will take up a role as a Quality Technician, where you will be able to put your skills to action.
- Availability for roles across the region, we operate from six bases. There is a requirement to work a shift pattern, involving critical shifts and standby.
What You Will Learn
- To provide wide ranging information about the company, while explaining the procedures associated with Water Quality testing
- To work as a team, across different functions
- About regulations and how you work within this
- Range of questioning skills, including listening, and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery
- Internal policies and procedures, including any complaints processes that are relevant to Severn Trent
- How to frequently and consistently communicate and work with others in the interest of helping customers efficiently
What We're Looking For
We want our employees to care and to have a genuine passion for what we do as a business. We need people who want to make a difference in providing a vital service to our customers, now and for the long-term.
We’d love you to be someone with…
- A passion for offering excellent customer service - empathetic, understanding, able to build rapport
- A ‘can do’ attitude – willing to get stuck in, take accountability for decisions and actions and who takes pride in their work
- A love of variety in a role and ability to adapt to a dynamic, fast-paced working environment
- Ability to quickly prioritise tasks and the initiative to dive head-first into problem solving.
- No two days are the same on the front line and not every day goes to plan, so you’ll need to be quick on your feet to respond!
- Excellent communication and collaboration skills and enjoy working with multiple teams
- Ability to analyse and interpret information and effectively communicate this to different team members and audiences
- Ability to travel freely across our patch to visit different sites and travel to meetings and training days
- Curiosity to learn quickly in a reactive and dynamic working environment
How We'll Reward & Care For you In Return
It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.
With that in mind, here are just some of our favourite perks that you’ll get being part of the Seven Trent family:
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500, which is subject to eligibility)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two paid volunteering days per year
As if that isn’t enough, you’ll receive an annual salary increase whilst you’re on programme and you’ll also get an increase when you move into your first job.
About Severn Trent
With eight million customers, we do something incredible every day; supply almost two billion litres of water. We connect communities with the world's most precious resource.
Our vision is to become the UK’s leading water company by 2020. To achieve this, we’ll need talented people ready to become the future experts of our industry.
Severn Trent is a wonderful place to work because:
New and Exciting Challenges:
Water is often taken for granted, but harnessing its power takes potential and innovation. At Severn Trent you’ll work with the very latest technology, tackle problems, and find new ways to supply our customers.
Recognition for Brilliance:
We believe it’s really important to feel valued for what you do and at Severn Trent we make sure our people are recognised for their good work. We also have a fantastic benefits and rewards scheme that recognises your contribution to our business because we’re no strangers to thanking people who make exceptional contributions.
Making a Difference:
We’re dedicated to helping our local communities – and there are always plenty of opportunities for our people to get involved, from designing gardens for schools to fundraising for a charity with your colleagues.
Because we Care:
We’re a fair and ethical business within a regulated industry, so we think about the economic and environmental impact of every decision we make. Whether we’re helping to conserve wildlife or finding new ways to save water, we’re committed to creating a sustainable world.
Our most ambitious goals depend on brilliant ideas, no matter who they come from. If you think you have the potential we’re after, visit the Severn Trent website to see how you can become part of the team.
How to apply
To apply for this role and to find out more, please click on the apply button.
Please note that applications may close before the application deadline, so apply early to avoid disappointment.
