Customer Relations Advisor

An exciting opportunity has a risen for 2 Customer Relations Advisors to join our well established Vibrant client on a 6 month fixed term Basis

The ideal candidate will be:

• Customer Centric with excellent communication skills both written and verbal as a lot of customer contact will be telephone based.
• Ability to build excellent internal relationships and positively engage with colleagues at all levels of the business.
• Well organised, self-disciplined.
• Flexible, works collaboratively and willing to embrace change.
• Qualifications and other requirements
• Experience of managing and responding to customer complaints.

Role Overview

• The contact department has a critical role as the touchpoint for Customer Relations through digital and analogue contact points with the business.
• The contact department will be the focus for the flow of customer information in and out of the business, and will oversee first line contacts, promote the digital platform and enable channel shift.
• The contact department will also co-ordinate customer insight and engagement, including a proactive approach to complaints resolution, and will proactively support the new service offer that focuses on the customer experience, maximises digital services for key transactions, and targets resources to support those in greatest need.
• As a Customer Relations partner (resolution), you will record, manage and respond to complaints in a professional, fair and effective manner.
• You will also collect, analyse and learn from this contact and support the training and development of colleagues in relation to how they handle complaints

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.