Customer Relations Assistant

Job ID: 244695

Date posted: 21/06/2024

We are IKEA Belfast, and we are pleased to meet you! We are excited to be looking to welcome co-workers to join our amazing Customer Relations team in Belfast.
Expected starting Date: 20th July 2024
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit you and your family's everyday needs.

• 15% co-worker discount & I-Benefits discount portal helping you save £100’s on Highstreet retailers
• Free & confidential Employee Assistance Program and Wellbeing Portal
• X3 Life Assurance, enhanced statutory pension contributions & interest free loans
• Store closure on Christmas Eve to allow co-workers to spend time with family and friends
• End of year gift & end of year party
• Family friendly policies & benefits
• Commitment to your development throughout your IKEA career, starting on your first day
• Free parking & free hot or cold meal option + a healthy meal option every shift!

WHAT TO CONSIDER

• £12.00 basic hourly rate
• Living Wage Foundation Employer
• Flexible working

• Part time contracts: 12 or 16 hours per week, working 3/4 days over 7, including evenings and weekends. We are particularly looking for cover for evenings and weekends.

We operate 7 days a week to meet the shopping needs of our customers so this role may require availability to work during the day, evenings, and weekends – but we can discuss this further with you at interview and we always strive to meet the needs of our co-workers whilst meeting the needs of the business. We offer permanent contracts, advanced scheduling & regular weekends off.
We are currently under-represented in co-workers with the age bracket of 26 years+ therefore we particularly welcome applicants within this bracket. We would love to learn from your experience.
WHAT YOU'LL NEED TO HAVE
We are looking for co-workers who strive to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same. If this sounds like you, we can't wait to meet you.
The ideal candidate will have a passion for working in a team and learning something new.
WHAT YOU'LL BE DOING DAY TO DAY
This role is varied with no two days being the same; one minute you could be on checkouts and the next minute, you could be meeting and greeting our customers, assisting customers and providing great customer service.

• You aim to create a positive experience for our customers, so they will want to return and shop with us again over time.
• You work together with colleagues in other functions to improve the customer experience.
• Meeting and greeting our customers, assisting customers at the checkouts and returns desk.
• Build loyalty by listening to our customers and using your knowledge of the IKEA product range to offer informed solutions.
• You provide an exceptional shopping experience for our customers in a busy retail environment.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents. We are an equal opportunities employer.
RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.
First step, please attach an updated CV with your application so we can get to know you better.
Second step, shortlisted candidates will be asked to record answer to a few short questions.
Third step, if successful at the second stage you will be invited to an interview with one of our hiring managers.
Come see the wonderful workday, where we create a better everyday life for the many.
IKEA reserves the right to close a job vacancy earlier than originally advertised.
For any advice or support, email me at emma.jones4@ingka.ikea.com and I will be happy to help!