Customer Relations Assistant

Job ID: 245322

Date posted: 26/06/2024

At IKEA, it is so much more than a job.
We are looking for you to join our great Customer Services team.
WHAT WE OFFER

• £12.00 basic hourly
• Living Wage Foundation Employer

8 & 12 hour contract s
We operate 7 days a week to meet the shopping needs of our customers, this role will require availability to work during the day, late evenings, and full weekends.

• We offer permanent contracts, advanced scheduling & regular weekend off

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% co-worker discount & I-Benefits discount portal helping you save €100’s on

High Street retailers

• Free & Confidential Employee Assistance Program and Wellbeing Portal
• X3 Life Assurance, enhanced statutory pension contributions & interest free loans
• Holiday on Christmas Eve
• Family Friendly policies & benefits

WHAT YOU'LL BE DOING DAY TO DAY
You will be primarily be based in Customer Services Returns however you will be upskilled to support other areas within the function (Checkouts, Main entrance) when required

• You aim to create a positive experience for our customers, so they will want to return and shop with us again over time.
• You work together with colleagues in other functions to improve the customer experience.
• Provide an efficient and accurate checkout experience in various areas of the store.
• Ensure that payments are handled in a reliable, efficient, accurate and friendly way.
• Build loyalty by ensuring customers have an exceptional shopping experience.
• Click and Collect - checking orders are accurately picked and delivering goods to the customer

WHAT YOU'LL NEED TO HAVE
We are the ones meeting our customers – in our stores and beyond. We are looking for co-workers who strives to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same. You need to be computer literate and competent to use digital tools.
Togetherness is one of the core values in the IKEA culture, we expect our candidates to be natural team players who will embrace change with a solution-orientated approach. In IKEA we place great emphasis on leading others and ourselves with a positive approach, even during the busiest and most challenging times.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.
RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.
Please attach an updated CV with your application so we can get to know you better.
If successful you will be invited to an interview with one of our hiring managers.
Come see things a little differently with us and be part of creating a better everyday life for the many.
IKEA reserves the right to close a job vacancy earlier than originally advertised.
For any advice or support, email us @ june.priest@ingka.ikea.com and we’ll be happy to help.
We are looking to welcome co-workers to join our fantastic Customer Services team.
In the IKEA world, we call this position a Customer Relations Co-worker.
Expected Starting Date: 7 November 2021
WHAT WE OFFER

• £9.50 basic hourly rate
• Living Wage Foundation Employer

12 hours working 3 days out of 7 and 3 out of 4 weekends (evenings & weekend)
16 hours working 4 days out of 7 and 3 out of 4 weekends (afternoon availability preferred)
20 hours working 5 days out of 7 and 3 out of 4 weekends (afternoon availability preferred)
We operate 7 days a week to meet the shopping needs of our customers, this role will require availability to work during the day, late evenings, and full weekends.

• Flexibility on availability to be discussed during interviews
• We offer permanent contracts, advanced scheduling & regular weekend off

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% co-worker discount & I-Benefits discount portal helping you save £100’s on Highstreet retailers
• Free & Confidential Employee Assistance Program and Wellbeing Portal
• X3 Life Assurance, enhanced statutory pension contributions & interest free loans
• Holiday on Christmas Eve & Christmas Day
• Family Friendly policies & benefits
• Commitment to your development throughout your IKEA career, starting on your first day
• Free parking and you can also enjoy a free hot or cold meal option every shift!

WHAT YOU'LL NEED TO HAVE
We are looking for co-workers who strives to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same. They are passionate about ensuring that IKEA has a lifelong connection with their customers by always considering their needs.
WHAT YOU'LL BE DOING DAY TO DAY
This role is varied with no two days being the same; one minute you could be on checkouts and the next minute, you could be meeting and greeting our customers, managing a queue, hosting trolleys, or assisting customers. This is physically demanding and requires the ability to work outside.

• You aim to create a positive experience for our customers, so they will want to return and shop with us again over time.
• Build loyalty by listening to our customers & using your knowledge of IKEA product range offer informed solutions.
• You work together with colleagues in other functions to improve the customer experience.
• Provide an efficient and accurate checkout experience in the store while working with daily and weekly service targets to drive service delivery.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.
RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.
First step, please attach an updated CV with your application so we can get to know you better.
Second step, successful candidates will receive information about the next steps via email. You might be invited to complete a short video interview with pre-recorded questions, it only takes 2 minutes & can be done anytime & anywhere on a phone, laptop, or tablet. So just find a quiet spot and tell us why you would love to work for IKEA!
Third step, if successful you will be invited to an interview with one of our hiring managers.
Come see things a little differently with us and be part of creating a better everyday life for the many.
IKEA reserves the right to close a job vacancy earlier than originally advertised.
For any advice or support, email us @ ikea.recruitmentso.gb@ingka.ikea.com and we’ll be happy to help!