Customer Relations Executive

Kenneth Brian Associates are working with a prestigious client based in the Epsom area, who are seeking a new member of their Customer Relations team.

The company offer a competitive salary and excellent benefits package, along with hybrid working (2 days in the office, 3 from home).

Key responsibilities of the role will include:

• Handling complaints in a timely manner, from initial contact through to resolution
• Keeping customers updated throughout the process
• Liaising closely with operational teams
• Ensure that issues are resolved to prevent repeat complaints
• Ensuring compliance with regulatory requirements
• Keeping accurate records of all complaints

To be considered for this role, you will need:

• Previous complaints handling experience, ideally within a regulated environment
• High level of communication skills, both written and verbal
• Commitment to resolving customer issues to an exemplary standard
• Computer literate with the ability to learn new systems

We look forward to receiving your application.