We have an excellent new opportunity to join the Customer Relations team as a Customer Relations Executive to help support the delivery of a responsive complaint handling service to customers and business partners.
This position will give you the opportunity to gain an understanding of all complaints handling activity conducted across the business, noting and reporting findings and corrective actions through the appropriate channels. You can expect to manage a caseload of complaints from our customers, business partners and solicitors, ensuring that they are managed through a compliant complaint handling solution and framework.
It is important to us that customer interaction is respectful and delivered on an individual basis and that the successful applicant is able to inspire trust in relationships within the business, external partners and solicitors to facilitate the resolution of complaints. As such, you’ll need to be able to demonstrate good communication skills and have the confidence to contribute to the company’s engagement with the Ombudsman Service and other relevant complaint dispute resolution services.