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Form of workDue to continued growth, we are looking to recruit a dedicated Customer Relations Executiveto join our team in Macclesfield. Joining on a full time, permanent basis you will receive a competitive salary with an OTE of £27,000. The role is ideal for someone who has strong administration skills.
Weekly rota plus weekends with days off in the week.
Company background?
SuperBike Factory was founded in 2010, and today with our market-leading brands of SuperBikeFactory.co.uk, WeWantYourMotorbike.com, WeBuyAnyBike.com, and SuperBikeLoans.co.uk, we are the largest retailer of used motorbikes in Europe.
With our industry-leading preparation facilities at our operational hubs in Cheshire, Donington Park, and West Yorkshire, we can offer customers a used motorbike with total peace of mind in terms of its quality. This is supported by our Excellent Trustpilot rating.
SuperBike Factory has grown significantly in recent years, underpinned by significant investment in the business with the development of the largest production facilities in Europe, the opening of our retail site at the iconic Donington Park race circuit, and additional direct-to-consumer showroom facilities around the UK.
With over 300 colleagues, we recognise that people are at the heart of what SuperBike Factory does, hence we offer industry-leading benefits packages, apprenticeship schemes, and an opportunity to succeed and develop in a fast-moving and fun business.
This is an exciting time to join the organisation at the start of a transformational period of growth.
You don't have to love motorbikes to work here, although many of our team have turned their passion into their career!
Responsibilities as our Customer Relations Executive will include:
- Proposing customers to a panel of finance lenders who are looking to obtain Motorbike Finance.
- Issuing Finance Documentation and liaising with customers to get these documents back in promptly.
- Develop strong working relationships with lenders and other departments within the business.
What we’re looking for in our Customer Relations Executive:
- Well organised and possess the ability to multi-task various jobs
- Excellent communication skills (both verbal and written) and a hands on approach to delivering excellent customer service
- Highly motivated and able to manage own workload and that of the team; working hard to hit targets.
- Strong customer focus and attention to detail
- No Motorbike Knowledge or Previous Finance Knowledge required
In return, our Customer Relations Executive will receive the following benefits:
- A basic salary of £23,000 with an OTE of £27,000
- We offer a range of company benefits, including • Netflix Membership • The Dining Group Discount Card • Gymflex Benefit • Group Life Assurance 4 x salary • 15% Staff Discount on Accessories • Staff Discounts on SBF Bikes • Salary Sacrifice Pension Scheme • Cycle to Work Scheme • Health Care + Wellbeing Benefits, Bereavement counselling, Critical illness support, Legal support, Cancer support, Fitness plans and nutrition advice, Physiotherapy +Mental Health Consultation, 24/7 Employee Doctor Help Line
If you are looking for more than just a job and want to be a part of a family business that will expose you to the pace and excitement of the unique sales environment needed to excel your career to the next level; Superbike Factory is the home for you!
