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Form of work
SalaryRthirteen are proudly collaborating with an award-winning organisation in the international travel sector in their recruit for a Customer Relations Manager, who will focus on the effective management of complaints. You will have strong customer service skills and a passion for providing great service, and will be joining an exciting organisation that really values their contact centre team and offers a fantastic chance to develop your skills.
This is a permanent position, offered on a full time or part time basis. The offered salary for this position is £24,000 to £26,000 depending on experience.
The benefits
25 days holiday + bank holidays, pension scheme, nearby parking and company nights outs.
The day to day
- Effectively handling customer complaints, providing swift resolutions where possible.
- Monitoring, managing and reporting on complaint case workloads.
- Reviewing current processes and seeking ways to improve.
- Identifying opportunities to prevent future negative issues and complaints.
- Acting as a mediator, understanding the facts and gaining a full assessment of the issues that have arisen.
- Liaising with both customers and providers.
- Taking responsibility for the decisions you make, aiming to make the best choice for customers and suppliers.
You will have/be
- Previous customer service experience and a passion for providing great service.
- Experience with complaint handling.
- Confident on the phone, with a great telephone manner.
- Effective rapport building skills, with the ability to liaise and negotiate with all types of customers.
- Excellent written and verbal communication skills.
- Computer literate with a good grasp on Microsoft Office applications.
- A keen eye for detail.
- A team player.
- Flexible and adaptable to company and team needs.
How to apply
To hear more details about this fantastic opportunity please email your CV to Tasha Coe - Recruitment Manager at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.
