Customer Relations Specialist

Customer Relations Administrator

Salary - GBP32K Full time, permanent, Monday-Friday

Benefits include:

• Hybrid working 3 days in the office (Clifton Moor) and 2 days WFH (optional)
• Excellent career opportunities
• Bupa Healthcare
• Fitness allowance, pension, private dental
• 33 days holiday

A high profile, global leasing company in York is in the process of expanding its European head office in York and is looking for a stand out individual to join their small team on a full time, permanent basis.

As the Customer Relations Administrator, you will be supporting customer service and operational activities as required by European based Sales Managers to fulfill all customer requirements; increasing utilisation of lease products and by promoting overall positive, external and internal, Customer Relationships.

You will have a lot of autonomy and responsibility in this role and a typical day will be varied and challenging, you will be;

• Working and liaising with colleagues, trading partners and customers throughout Europe, all with different contractual and specific equipment requirements.
• Producing quotations and documentation
• Building and maintaining relationships with existing customers via email and telephone whilst liaising effectively with internal departments to ensure customers receive an exceptional service.
• Working with external depot networks and the companies' Operations and Technical team, scheduling equipment delivery
• Collating information and producing excel reports
• Entering inventory movements and maintaining a bespoke in-house IT system.

The Customer Relations Administrator who is going to secure this position will be;

Switched on, self-motivated and a fast learner.

Have strong organisational skills with the ability to prioritise

A high level of accuracy and the ability to work under pressure.

Experienced in a pivotal role

Highly competent in all MS Office packages

Clear and concise with exceptional oral and written communication skills

Professional and presentable.

This is an office-based position in York, it isn t essential, but abilities in European languages would be distinctly advantageous.

The Directors of the business are approachable and highly expert in their field and although this is a global operation, everyone knows everyone personally and you do get the opportunity to meet your counterparts from all the different locations which enables you to work cohesively as a tight, friendly team all pulling towards the same common goal.

Interviews immediate

Small team/autonomy/global/sales administration/office manager/PA/Account manager/contracts/quotations/excel