Customer Relationship Advisor

Company Description

We have an exciting opportunity for a Customer Relationship Advisor to join our Sales Team based in Huntingdon.

We are an award-winning and accredited education services business with 30 years of expertise. We are 100% dedicated to education and our expert team of over 240 highly qualified employees support more than 2,350 Schools and Trusts nationwide.

Technology is key to our business; however, people are at the heart of what we do. Our culture is unique and built upon the motivation and passion of our team. We encourage our employees to flourish and unleash their talent by building their confidence and providing them with the opportunities and support to empower them and realise their full potential.

Position

You will be the central point of contact at EPM for any customer, meeting regularly with them to understand both their immediate needs and long-term plans. You will need strong communication skills and the ability to manage senior stakeholders (including FD/HRD/COO/CEO), overall success being measured by customer satisfaction, sales and retention.

Responsibilities -

• Responsible for managing and retaining a personal portfolio of EPM customers.
• Ensure customers receive the highest possible level of service, resulting in improved satisfaction and retention.
• Be the first point of contact for those customers and monitor how services are performing through our Customer Communication Platform.
• Proactively meet with customers to understand their goals and challenges, in both online and face to face settings.
• Support with organising customer user groups, forums and events for our key regions and local authority areas.
• Proactively cross-sell additional EPM services to maximise account revenue (Payroll, HR advisory, Finance, MAT Development)

Requirements

• Excellent verbal and written communication skills
• Exceptional organisational and time management skills, with the ability to prioritise and meet deadlines.
• Strong interpersonal and communication skills, with the ability to collaborate with internal and external stakeholders.
• Detail oriented with high level of accuracy.
• Experience of consultative selling over the phone
• Experience of using HubSpot and WordPress would be desirable.

Supporting Information and working conditions

• Hybrid, mixture of home based and office time in Huntingdon.
• Client site visits essential for on-site meetings.
• Occasional attendance at company events & exhibitions

Other information

There are several reasons people have stayed with EPM for a number of years, we offer a wide range of benefits:

• 26 days annual leave + 8 days public holiday
• A generous pension package.
• BUPA Cash Payment
• Flexible working arrangements
• Cycle Scheme
• Company events
• Tailored learning and development programmes
• We offer an inclusive and open workplace.

At EPM we have great career progression and learning and development courses along the way. We are all about supporting our staff and promoting people from within.