Customer Relationship Assistant

Role:Customer Relationship Assistant
Salary: 24,000 to 26,000 per annum - 33 days holiday, Company Pension, Employee Assistance Programme, Discounted Gym membership
Hours: Monday to Friday
Location: Ealing, Shepherds Bush, Acton, Harlesden, Kensington, Hammersmith and surrounding areas
Company
Our client is the largest Industrial & Automated industry in their field in Europe. They are an ambitious business with plans to grow in the UK service industry and they have an unrelenting desire to become an employer of choice.
Our client promote and reward individuals who deliver against objectives, commitments and show great performance. Ambition and enthusiasm are key traits of their employees who live the values their business is built on, Respect, Integrity, Exemplarity, and Responsibility.
Responsibilities
This is a unique opportunity to join our clients Customer Service team to support the Account Manager and Customer Service Manager. Delivering exceptional levels of service and building relationships with their customers.
Requirements
They are looking for someone who thrives on excellent customer service and has experience of working in an office environment previously.

• Act as a dedicated point of contact for customers calls
• Manage & respond to all direct customer communication, via telephone and email effectively and efficiently
• Collate feedback from Drivers and regarding customer issues/observations and report back to Account Manager in a timely manner
• Coordinate and ensure account management actions, from visits/calls/emails, are delivered in a timely manner
• Provide high quality account management support including customer meeting preparation, analytical assessment of activity/risk/service failures, quotation preparation
• Co-ordination and support Account Manager with contractual paperwork in line with company processes
• Experience of Microsoft office (Outlook, Excel, word etc).

If this role sounds of interest, please apply now and send your most up to date CV to Jane at TechNichols Resourcing to be considered. Or call TechNichols Resourcing and speak with Jane for further information.
We will endeavour to get back to all applicants but if you have not heard back within 5 working days unfortunately your application has been unsuccessful.